Staying calm when others are not
Difficult as it may be, staying calm in the face of irate civilians is part of the job
Editor's note: Chief Adam K. Thiel turns to poet Kipling as an inspiration to keep cool when others are losing theirs.
Thanks to one of my supervisors a few years ago, there's a great poem by Rudyard Kipling that I always carry along with me now. It's titled "If."
The poem begins: "If you can keep your head when all about you. Are losing theirs and blaming it on you."
And one of its closing lines is: "Yours is the Earth and everything that's in it."
The point, of course, is that we — as firefighters and EMS providers — are always supposed to be calm, composed and professional. This is especially true when others (those we serve) are not.
Recommended Fire Department Management
Join the discussion
The comments below are member-generated and do not necessarily reflect the opinions of FireRescue1.com or its staff. If you cannot see comments, try disabling privacy and ad blocking plugins in your browser. All comments must comply with our Member Commenting Policy.