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Volunteer Professionals
by Jason Zigmont

Internal conflict: Paid on call vs volunteer

The fight over who gets paid and who doesn't is not one the volunteer fire service can afford to have

By Jason J. Zigmont

If there has been one topic that threads through most of my pieces on volunteer firefighting it is money — how to get it and how to spend it. The most controversial money discussions have been about paid vs volunteer departments.

Although we are used to paid and volunteer departments differing, a new scary trend has occurred causing a split between 'pure' volunteer departments and those paid on call.

It was about a decade ago that volunteer departments really started embracing the idea of having their members paid on call. At first it was met by skepticism and a fight from the 'dinosaurs' saying that 'real' volunteers wouldn't accept pay.

Some saw it as eroding the volunteer nature. Length of service award plans were bad enough, but being paid by call was 'wrong.'

As time went by, and volunteerism started falling, paying by call became less of an option and more of a necessity. The pay also went from a couple of bucks to pay for gas to more than $20 per call in some areas.

Third-class departments
Now the new unfortunate trend is that there is a split occurring in some areas between volunteer departments and those paid on call. We are hearing that paid-on-call departments are 'better' than volunteer departments and that some departments will only call mutual aid from other paid-on-call departments. 

Have we now created a third class of departments? Is it now volunteer vs paid on call vs career? 

The National Fire Department Census has categories for mostly volunteer or mostly career. Are paid-on-call departments mostly career or mostly volunteer? Have we lost our volunteer nature because of the reimbursement per call? Did we forget that the pay per call was supposed to be a reimbursement for our time and expenses, not a job? 

Maybe it is time for all of us to do a gut check and ask why we are firefighters. Some of us get paid, some of us don't. Our neighbors need our help no matter where our paycheck comes from. 

Maintaining brotherhood
We can be professionals and provide a high level of service no matter what our pay is (or isn't). It is a brotherhood of firefighters, not a brotherhood of volunteers, paid on call, career, etc…  I hope that each of us is a firefighter because it is a calling or to help others, not just for a paycheck.

The truth is that a department may be better than another in a specialty or one specific area. Some departments may have better equipment then others. Some departments may have better response times or other measures. 

The bottom line is that we are each good at something and there is something that we should be proud of. Just because you or your department has a strength does not make you better than someone else. 

Rather than splitting us apart, reach out to your fellow firefighter or neighboring department and help them gain the strength you have. We don't need more division, we need more support and it is up to each of us to provide that support to our brethren.

About the author

Jason Zigmont, PhD, NREMT-P, currently serves as the Manager/Educator for the SYN:APSE Simulation center at Yale New Haven Health System. He was the founder of VolunteerFD.org, and has written extensively about Bylaws, Fundraising, Grants, Recruitment and Retention, SOGs and Training. He has been a member of the East Berlin Fire Department for more than 10 years, most recently acting as Training Officer. He holds a BS in Public Safety Administration and earned his PhD in Adult Learning at the University of Connecticut. He can be contacted at jason@volunteerfd.org.



Comments
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Roland Nass Roland Nass Friday, March 22, 2013 9:56:15 AM Just because all department are not paid we all do the same job save life and property and put are life on the line every time the pager go's off.
Brian Blackburn Brian Blackburn Sat Mar 23 18:23:25 PDT 2013 Agreed Roland. Bickering between departments is a waste of time and energy. Anyone who thinks they are better than someone else needs to turn around and go home.
Marco Montanez Marco Montanez Friday, March 22, 2013 11:13:35 AM Amen to that but it differs with long time volunteer fire departments becoming civil service. Its always politics b.s one way or another but ur right we should stand together. As a paid ff and volunteer, i love my job so i gave the volunteer checks back.
Brian Peniuk Brian Peniuk Friday, March 22, 2013 5:40:21 PM We are all brothers and sisters, we all need to work as a team, there is no sense in bickering about who is better and who gets paid. We are ALL professionals, we all have to adhere to similar policies and certify in similar training courses. I am not paid for anything I do, but even if I was, I would do everything the exact same way. If I was paid per call I would only use it to pay for gas or more equipment. In my area, call paid, volunteer, and career all work together side by side, and we all help each other out.
Teresa Allen Teresa Allen Monday, March 25, 2013 3:21:42 PM I don't see where one is better than the other --- all are there for the same purpose - God only knows what we would do without any of you. A Big Thanks to All!
Friedrich VonDeitsch Friedrich VonDeitsch Monday, March 25, 2013 5:51:58 PM The one thing I have noticed that full time paid operators do have to contend with, that most volunteers do not, is the schooling and certifications it takes just to land a position in a department. Everyone has the same on the job problems and dangers to contend with, it is a fact. But volunteer departments, especially in small rural towns, often simply vote a member on when the need arises. They will be sent to Fire School for FF-I& II certification but compared to the demands and qualifications of a state certified Engineer or an individual posting a resume' for one of the Chief positions there is simply no comparison.Volunteers just need to want to do the job. To have spent the time and money to glean a Masters degree in Fire Science compared to being voted into the Chiefs seat by those who trust and respect your years of service and ability to lead seems to be where the line is clearly drawn that leads to the lack of respect issues. The same is true for Sheriffs and State Troopers. They both have to deal with very dangerous situations and risks but the Troopers are put through a great deal more training so they tend to look down on the county or local cops. It is sad but to some degree understandable. Personally I do not see why this topic is brought up over and over again. As a volunteer I have always been able to just shrug off any detractors because I know that I and everyone on the department can take extra pride in the fact that our mission is the same as the paid squads and we do it all for free! They can claim all the same situations, dedication to community and love of service but they can not say they do all that and a day job too.
Dusty Gay Dusty Gay Thursday, March 28, 2013 2:16:11 PM I find with our local situation, the union career department has always looked at the neighboring volunteer department with disrespect. We are not as well trained: not true 7 members of the career department started with the volunteer department. Our equipment is less reliable: not true. our equipment passes NFPA cert every year. It is simply a union arrogance problem in my eyes.
Robert Crawford Robert Crawford Friday, March 29, 2013 12:58:30 AM Sounds like a culture we are experiencing here in Australia. I think that the major difference is what motivates emergency workers. For a career worker its more about an income but for a volunteer its satisfaction that you helped people/your community etc. Both are "Proffessionals".
Bryan W. Waagner Bryan W. Waagner Mon Apr 1 19:36:23 PDT 2013 I think everyone who has a career and is professional cares about their compensation for the job they do. Somehow though in emergency services those who chose to do what they love and get paid are vilified and made to sound like we do it only for the paycheck. Robert I'm not sure what you do but I'm sure you care about your salary. Now I come along and volunteer at the same job you do. I get more satisfaction doing the same job as you because I do it for free as a volunteer? Your assumption is flawed. I do this job to help and meet people I otherwise would not. Yes I get paid to do. All that does it makes me accountable and assures I show up. The rest is all heart. If you don't think that is the case you are delusional too.
Steven Smith Steven Smith Friday, March 29, 2013 3:15:21 PM we don't do our job just fore the money we serve and protect.
Brandon Alms Brandon Alms Monday, April 01, 2013 5:14:34 PM I am career. I dont if your volunteer paid on call or whatever has along has you can do the job I am fine with it.
Brandon Alms Brandon Alms Mon Apr 1 17:15:35 PDT 2013 *care*
Max E Mowe Max E Mowe Monday, April 01, 2013 5:27:45 PM I still don't understand the problem. If you have enough volunteers, you don't need paid firefighters. Also, a paid firefighter is not better than a volunteer. The difference is between a firefighter that works on 50 fires a year, to the one that works on 1 or 2. Having a salary doesn't make you better.
Rob Stables Rob Stables Wednesday, April 03, 2013 8:40:48 AM I am on a POC fire department and we are the main department for a 30 miles radius. joining our 30 mile radius to the south is another POC and to the north west is a Career dept. and in the middles are a lot of vol departments. We all have a roll to play and we all work together to get the job done. Yes there are some differences and we rib the guys on the other departments but not because of the pay they get just because it is good natured humour. It really picks my butt that WE and by that I mean all emergency services can't play in the same sandbox without getting bitch with each other Frie, EMS, LEO, ER and Dispatch are all involved and all play a roll - to squabble and bitch just makes us look UNPROFESSIONAL and is that not what we are ALL trying to avoid?
Wayne Satre Wayne Satre Thu Apr 4 17:22:52 PDT 2013 Well said Robby
Russ Smalley Russ Smalley Wednesday, April 03, 2013 4:52:05 PM I am a paramedic firefighter and I had to pay a substantial amount of money for the education I invested in. I appreciate paid on call opportunities, and duty shifts with a stipend because it helps bridge the gap while I am testing for a paid position. I would volunteer if it wasn't compensated but the holder of my student loans is glad that isn't the case.
Jon Whiskey Jon Whiskey Friday, April 05, 2013 8:14:41 PM That's right...there SHOULD be no fight over it...we should get paid, period. There's no reason why fire departments nationwide should not be paid departments. Do you see "Volunteer Police Departments"? No...do you see "Volunteer Border Patrol"? No...do you see "Volunteer Homeland Security"? No...then why do WE not deserve to be paid?
Dale R. Deverick Dale R. Deverick Mon Apr 29 07:52:10 PDT 2013 although I agree all ff should be paid, in most rural areas the money is not enough to keep equipment, and trainining up and have money for pay.
Joseph Sherman Joseph Sherman Saturday, April 06, 2013 9:22:05 AM In my area we have all 3 types of deparments. Our career departments use PCFs to backfill stations during busy days, long calls, or even some outlying areas, staff extra equipment, etc. But as a PCF we also get to ride out with the career guys and prepare ourselves for a career with a strong foundation. We volunteer 90% of our time, but there is a huge difference between the 50 fires a year versus the 2 fires a year pearson. I have also worked with a volunteer department too. There is an unfortunate disconnect between the two that I have personally experienced. We need to learn to bridge this gap. Their heart is in the right place they just need the training.
Herb Weyers Herb Weyers Monday, April 08, 2013 3:58:52 PM Over the years I served in 4 different F.D.'s; 3 volunteer and one taxing district that also ran two ALS ambulances. Initially we did everything with volunteers but like most departments today, we were always short during daytime hours, especially with paramedics. The district then decided to offer a small stipend for those that signed up for an 8-hour 'shift' during the day. Rather than a 'fixed sum' of money, they established a point system after budgeting a meager $20,000.00. The value of a point wasn't established until the end of the calendar year and for many, a small check helped out a bit at Christmas. I made nearly every call and by year's end usually ended up with somewhere around $1,000.00. Some of us would informally get together and donate our money back to the department to purchase a needed piece of equipment. The system worked well!
Jaden Oliver Bratton Jaden Oliver Bratton Wednesday, April 17, 2013 8:45:13 AM We all bleed red and would give our lives for anyone in need. All firefighters deserve to get paid. True volunteering is no longer an option with this economy. As much as we love looking out for our community, we have to be mindful of ourselves and our families economical needs. The fire "world" is ever evolving, it is our responsibility to improvise, adapt, and overcome.

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