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New dispatch system cuts response time

Interoperable dispatch system trims 40 seconds off fire and EMS response time

Frances Barrick
The Waterloo Region Record

KITCHENER, Canada — Firefighters are arriving at medical emergencies up to 40 seconds faster thanks to a new computer system that dispatches fire and ambulance simultaneously.

"This is about reducing response times," said Fire Chief Tim Beckett.

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Full story: New dispatch system cuts response time




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