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NYC 911 center criticized for Sandy dispatch mistakes

Charges that duplicate calls had responders unable to respond to real emergencies

By Josh Margolin
The New York Post

NEW YORK — Superstorm Sandy flooded the city's new $2 billion 911 system with thousands of duplicate calls — sending firefighters on wild-goose chases that kept them from responding to real life-threatening alarms, sources told The Post yesterday.

Of the 7,377 calls received by the FDNY as the storm hammered the city on Oct. 29, only 1,945 were legitimate, internal documents show. The rest were duplicates that dispatchers had to weed out of the system, sometimes after trucks were already speeding to a location where first responders had been sent.

Full story: NYC 911 center criticized for Sandy dispatch mistakes




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