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For years customer service meant delivering what the customer wants, but these days it may not be what the customer needs – whether they realize it or not. Full Story
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The number of Line of Duty Deaths recorded in 2010 is near the lowest in the past decade. The causes for the reduction are not readily measurable, though the statistics do reflect a status quo or even regression in some ways. Full Story
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The fire service has become the very essence of the "look at me" culture. This year, more than anything, we saw that we posted, blogged, and exhibited ourselves without even a nascent sense of the critical self-reflection so necessary for our survival. Full Story
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If you asked Santa for a new EMT card, you'd better give up lest you join the 207 Massachusetts EMTs who thought they had recertified their cards without really trying. Full Story
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What if the testing labs, manufacturers and fire service members of the NFPA task group on Helmets, Boots, Gloves, and Hoods had not put in so much effort over the past 12 months? I hate to think about that. We owe them all ongoing thanks. Full Story
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Recruiting new members and retaining the ones we have are two of the biggest challenges the volunteer fire service has been facing in recent years. Full Story
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For all local, state and Federal government organizations along with most of the private sector, 2010 will go down in history as an extension of yet another year of hard financial times Full Story
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My topic for the annual wrap-up last year was about the upcoming budget impacts that departments were feeling or would be feeling soon. Turns out my predictions were spot on. Full Story
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