Rosenbauer has expanded its service network by opening a new service center for aerial appliances in France. Working from its new base in Chambery, Metz Aerials now offers a wide range of repair and maintenance services for aerial appliances throughout France. In future, this facility will also carry out service work on air crash tenders, forest fire-fighting vehicles and 'vehicules urbains' (municipal vehicles). Customers in France will now benefit from shorter travel times and greater availability of their vehicles and from knowing that professional service is not far away when needed. The new service company operates under the name of Metz Service18. Inauguration of the new site is scheduled for mid-2013.
Rosenbauer is already a familiar name in France, and not just because of the PANTHERs supplied to Charles de Gaulle and Orly airports. Metz Aerials, the Rosenbauer Group's aerial rescue specialist, has long been active in France. It has served French fire services for over 15 years and there are now more than 150 Metz turntable ladders in service around the country. Major cities throughout France, from Paris to Marseilles, Lyons, Toulouse, Nice, Nantes, Strasbourg, Bordeaux, Saint-Etienne, Grenoble, Nimes and Dijon, all rely on appliances from Metz Aerials.
For a fire engineering supplier like Metz, a well-organized service network is a critical success factor, as apparatus such as aerial rescue vehicles has to function dependably and well, under tough conditions, for many decades. With today's tightly stretched public-sector budgets, apparatus is tending to be kept in service ever longer, in some cases for as long as 30 years. This is only possible with professional servicing - which for Metz Aerials is something that comes naturally.
Rosenbauer has service operations and partners in over 100 countries, enabling it to offer comprehensive service. This puts Rosenbauer close to its customers; no other fire engineering supplier has a network anything like as dense. Thanks to this extensive territorial coverage, customers will find a high-calibre service center 'right on their doorsteps', so to speak, saving them not only long journeys but also time and money.
"In the medium term, we shall be strengthening our service network in France still further. What is more, France is an important European municipal market that is in the process of opening up. The new service location gives us a 'local' presence, and we also see good opportunities to succeed in France not just with aerials but also with municipal vehicles and fire & safety equipment", notes Dr. Dieter Siegel, CEO of Rosenbauer International AG.