Chad Costa

Full list of Chad Costa results

• Above the shoulders: When to consider brains over brawn

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  The personal traits that fire service leaders should consider during the hiring and promotional selection process

• Surviving the ‘on-deck circle’: Tips for firefighters ready to advance

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  You may be eager to step into your next position, but there’s plenty you can do while you wait for the opportunity to open

• Fire service customer service: How can we demonstrate excellence?

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  Achieving a culture of stellar service among firefighters requires multifaceted approach and capacity to care

• ‘The darkest days of my career’ prompt an important realization

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  The fire service isn’t all glory – it’s also loss and heartbreak – but we pick each other up and keep helping

• COVID-19: How leaders can best serve through the new unknown

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  Key principles to help you manage and support members through COVID-19 pandemic

• ‘I could hear trusses failing’: The incident that truly humbled me

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  Every fire officer has an incident that teaches the powerful lesson of humility

• Why did we stop hiring and promoting the ‘workers’ among us?

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  Valuing firefighters with a “worker” mentality – not simply degrees and test scores – is key to the long-term success of the fire service