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The do's and don'ts of social media in emergency services

When social media and emergency services mix, an explosive concoction begins to form


By Dr. Shana Nicholson and Joseph Heaton
American Military University

Social media has become a staple in today’s society. It is hard to find someone who does not participate in at least one service, whether it is Facebook, Twitter, Instagram, etc. Using social media for personal reasons is socially acceptable, however, when social media and emergency services mix, an explosive concoction begins to form. A simple Google search uncovers multiple examples of emergency responders being suspended, fired, and sued for their participation — as first responders — in postings on social media.

What to Consider Before You Post
First, you have to understand how you are going to be perceived: Are you posting on your personal account or on an (un)official department page?

Posting in an Official Capacity
When posting in an official capacity, always make sure your content is respectful (and grammatically correct!). Great examples include training announcements and pictures, awards to local first responders, promotional events for local departments, general public-relation announcements, and emergency alerts. Be sure that the information posted on official accounts is respectful and reflects positively on the department.

Full story: Visit the In Public Safety blog

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