Texas $130K dispatch upgrade aims to reduce calls

Currently, the Fire Department responds to every medical call, whether it's a true emergency or not


By Brian Bethel
The Abilene Reporter-News

ABILENE, Texas — A $130,000 emergency medical dispatch system should help the Abilene Fire Department and ambulance provider MetroCare reduce the number of medical calls the Fire Department responds to by at least 11 to 15 percent, said Ken Dozier, Abilene's fire chief.

"Some people say it's as high as 20 percent," Dozier said. "We really won't know until all of the parameters are in place."

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