New dispatch system will better allocate fire, EMS resources

It may take as long as 1 year of testing before the new system is fully implemented


By Greg Kendall-Ball 
The Abilene Reporter-News

ABILENE, Texas — Because of scheduling conflicts with key stakeholders, the city of Abilene's new emergency medical dispatch system originally was scheduled to go live in May will be rolled out in early July.

Lt. Greg Goettsch, spokesman for the Abilene Fire Department, said Wednesday that the installation of the new system — designed to provide a better level of care through more appropriate allocation of resources — was going well, but difficulty in coordinating staff schedules caused the delay in deployment. The target now is for the week of July 9.

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