911 dispatchers in Texas get more detailed

New system will allow 911 call-takers to ask more and better questions


By Brennan K. Peel
Abilene Reporter-News

ABILENE,  Texas — Abilene on Monday will launch an emergency medical dispatch system designed to send the appropriate resources to each medical emergency called in to 911.

The new system will allow 911 call-takers to ask more and better questions to determine the severity of the medical emergencies and simultaneously to dispatch the resources. "Every medical emergency call will still be responded to quickly, but we'll be able to send the right resources depending on the severity of the emergency," Fire Chief Ken Dozier said Thursday.

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