New Ariz. dispatch center makes major strides

Technical, staffing problems largely addressed, officials say


By Veronica Cruz
Arizona Daily Star

TUSCON, Ariz. — Nearly a year after the city's troubled 911 communications center was handed off to the Tucson Fire Department, officials have worked on fixes to technical glitches, increased staffing levels and boosted staff morale.

"We took care of the big things, but we also listened to the little things and took care of the little things," said Assistant Fire Chief Joe Gulotta.

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