E-ONE is Improving Practices While Supporting NFFF
Ocala, FL (April 2015) – E-ONE recently completed a customer satisfaction survey to not only obtain voice of the customer on the company’s products and services, but to also raise funds for the National Fallen Firefighters Foundation (NFFF).
“Customer feedback is integral to the goals of our organization and surveys are one of many ways to obtain that voice of the customer. However, typically survey responses are significantly stronger when participants are incentivized but that incentive only benefits one or a handful of participants,” said Jay Johnson, vice president of sales and product management for E-ONE. “Because we wanted a strong response to our survey but also wanted an incentive that would benefit others, we decided to use the survey as an opportunity to raise money for a great organization in our industry, the NFFF.”
The NFFF is a non-profit organization whose mission is to “honor and remember America’s fallen fire heroes, to provide resources to assist their survivors in rebuilding their lives, and work within the fire service community to reduce firefighter deaths and injuries.”
“Overall, it’s a win-win for E-ONE and NFFF – we learn how to make our product and experiences better while raising much-needed funds for a great organization,” said Johnson.
To learn more about the National Fallen Firefighters Foundation visit www.firehero.org, or to learn more about E-ONE visit www.E-ONE.com.
As a leading manufacturer of first responder vehicles, E-ONE engineers and manufactures mission-critical vehicles including pumpers and tankers, WaterMaster® vacuum tankers, aerial ladders and platforms, command and communication apparatus, quick attack units, industrial trucks, and aircraft rescue firefighting vehicles. The company sells its products worldwide and is headquartered in Ocala, Florida. E-ONE is an ISO 9001 registered and CCC certified manufacturer. For more information, visit www.e-one.com.
About the National Fallen Firefighters Foundation (NFFF)
The United States Congress created the NFFF to lead a nationwide effort to remember America's fallen firefighters. Since 1992, the non-profit foundation has developed and expanded programs to honor fallen fire heroes and assist their families and coworkers. The NFFF also works closely with the U.S. Fire Administration to help prevent and reduce line-of- duty deaths and injuries. For more information on the Foundation and its programs contact us at 301-447-1365 or visit www.firehero.org. You can help the NFFF fulfill its mission to honor the fallen, assist their survivors and work to prevent line of duty injuries and deaths by making a donation. Go to www.firehero.org/donate for details.