Emergency Reporting offers resources to support responders during COVID-19 pandemic

BELLINGHAM, Wash. — Emergency Reporting® (ER), the global leader in secure, cloud-based reporting and records management software (RMS) for fire and EMS agencies, recently released new features and resources in response to the COVID-19 coronavirus crisis.

“All of us at Emergency Reporting recognize the responsibility we have to support our large customer base of first responders, who are on the front line of this health emergency in many communities across the country and across the globe,” said David Nokes, CEO of Emergency Reporting. “This global pandemic has brought to light the immediate need for the ability to properly document how many emergency response calls involve COVID-19 concerns. Based on the urgent need for these enhancements, our development team has implemented improvements to accommodate the changing circumstances and documentation needs.”

In response to the United States Fire Administration (USFA) / National Fire Data Center (NFDC) NFIRS National COVID-19 special study (which documents fire department responses to the COVID-19 pandemic), Emergency Reporting has implemented some key components in its system to enable users to participate. ER is supporting the endeavor by adding a COVID-19 “Special Studies” field in its incident report questionnaire and updating its NFIRS export to include this special study data. Making these updates ensures customers can easily capture and report this critical data to the USFA/NFDC. ER is also the only records management system (RMS) that has the COVID-19 special study available in a FedRAMP compliant, high-security Azure Government hosting environment with ER Ultra Secure. Read about it in this blog post.

“Our development team worked tirelessly to quickly implement these updates and enable participation in the special study,” said Sue Cenusa, Senior Director of Product Management at Emergency Reporting “In just 10 days after updating the incident report, 75,000 incidents have utilized the new COVID-19 documentation capability within the ER solution. In the days ahead, our team will continue to prioritize adding more functionality to assist our agencies in accessing and leveraging this information as needed.”

In addition to the COVID-19 Special Study field and updated NFIRS export, ER has released several articles on its blog with information to help first responders. One post provides ER customers with tools to accurately track and analyze COVID-19 data. It discusses ways that users can input data into the ER system so that it can be extracted for actionable intel. Read about it on the ER blog here, or download the PDF white paper version here.

Another recent blog post explains how to use ER’s Inventory module to track consumable EMS supplies during the COVID-19 pandemic for FEMA reimbursement. It offers step-by-step instructions, from creating inventory categories to building & managing your inventory list and extracting the data. Read the post here.

As for Emergency Reporting’s operations during the COVID-19 pandemic, Nokes says that despite all employees working 100% remotely, it’s business as usual. “The company continues to function at full capacity, including its customer support team, which is available to assist customers via chat, email, and phone,” he said. “ER will continue to provide resources and make updates to the system in response to the needs of emergency services during the pandemic, and support its customers in any way it can.”

“During this unprecedented and uncertain time, we want our customers to know that they have our support and our unwavering commitment to continue to deliver the most trusted, reliable records management platform on the market,” Nokes said.

About Emergency Reporting
At Emergency Reporting (ER), our mission is to empower first responders worldwide with fast and easy-to-use technology that provides the data needed to keep themselves and their communities safe. Our Records Management and Reporting Software act as

the centralized ecosystem that powers an agency’s entire operation, from training and events to incident reporting and compliance, to real-time analytics and performance feedback through data. As the pioneer in cloud-based EMS and fire software, ER has always been the smarter way forward for the Fire Service while also managing to be the most user-friendly solution available. Since 2003, we’ve proudly supported over 750,000 first responders through this mission worldwide – including DoD/military installations and large entities such as NASA, nuclear power plants, and hospitals. For more information, visit

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