Philips Ranks No. 1 in Overall Service Performance in Patient Monitoring Systems 2008 IMV ServiceTrak Report
Results reflect top performance for 9 of the past 10 years in patient monitoring services
Andover, Mass. — Royal Philips Electronics (NYSE: PHG, AEX: PHI) today announced that customers have again rated Philips Healthcare No. 1 in overall service performance for Patient Monitoring Systems in the annual IMV ServiceTrak™ survey. The results of the 2008 IMV analysis also show Philips earning No. 1 rankings in overall manufacturer satisfaction and probability of repurchase for patient monitoring.
“We strive to continually improve the quality of the service we provide to our customers,” said Tom Kirkland, senior vice president of Customer Services, North America, for Philips Healthcare. “This top ranking for patient monitoring customer services is a tribute to Philips service professionals and their dedication to helping our customers deliver the best patient care possible.”
In an independent survey by IMV Limited, customers were asked to rate patient monitoring systems manufacturers on a broad range of factors across the product ownership lifecycle. For patient monitoring service and performance, Philips led with 11 top rankings including No. 1 in overall manufacturing satisfaction and No. 1 in probability of purchasing again.
For services, not only did Philips achieve No. 1 ranking in overall service performance, but it received No. 1 in all three modes of providing service: warranty, contract and parts/labor. In addition, equipment performance rankings include No. 1 in systems performance meets expectations, No. 1 in reliability of hardware and No. 1 in reliability of software.
The IMV survey included ratings in the categories of system performance, satisfaction with the manufacturer, satisfaction with field service engineers, service performance, help desk telephone support, remote dial-in diagnostic support, and installation and training.
More than 210,000 of the market-leading Philips IntelliVue patient monitors—featuring sophisticated clinical decision support tools—are in use in healthcare institutions worldwide. In October 2007, Philips introduced a new patient monitor and a new multi-measurement module that demonstrate its commitment to patient care. These new solutions can help clinicians and first responders better focus on treating patients, whether they are using the new IntelliVue X2 while transporting patients through various departments of the hospital for care, or using the IntelliVue MP2 for portable monitoring in the hospital or when responding to an emergency in the field.
About IMV Limited
IMV Limited, based in Greenbelt, MD, is an independent healthcare research company with more than 18 years’ experience in analyzing the medical imaging, clinical diagnostic and instrument markets. ServiceTrak is one of the most recognized and trusted surveys in the healthcare industry. Respondents are drawn from a randomized database of U.S. hospitals and imaging centers. For further information, visit www.imvinfo.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights and the brand promise of “sense and simplicity”. Headquartered in the Netherlands, Philips employs approximately 128,000 employees in more than 60 countries worldwide. With sales of $42 billion (EUR 27 billion) in 2007, the company is a market leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as lifestyle products for personal well-being and pleasure with strong leadership positions in flat TV, male shaving and grooming, portable entertainment and oral healthcare. Learn more about Philips Healthcare at www.medical.philips.com.