Call takers often know cues to look for during a service call but have to rely on information communicated verbally over the phone. To streamline help to the other end of the line, agencies have been empowering call takers and field responders with live video options so each call can be effectively prioritized and managed.
Tyler’s integration of Emergency Communication as a Service (eCaaS), powered by Carbyne, streamlines video calling so that first responders have live, actionable data for more efficient and transparent operations. Learn more about live video streaming by visiting this page.