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Special Report: Reflections on ‘Never Forget’ after 25 years

Firsthand perspectives show how 9/11 continues to shape the fire service — and why these stories still matter

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Download your copy of this special report, sponsored by FirstNet, Built with AT&T, below.

As the distance from Sept. 11, 2001, grows, so does the responsibility to preserve its stories. Many firefighters entering the service today know the images, the numbers and the history, but they did not experience the uncertainty, grief and resolve that defined that day and its aftermath. For those who were there, sharing their experiences helps a new generation understand the scale of the response and recognize those whose actions may otherwise fade from view.

This special report brings together firsthand perspectives on what happened that day, how its impact continues to shape the fire service and why preserving these stories still matters 25 years later.

  • The enduring meaning of Never Forget by Fire Chief Jason Caughey
  • The unseen lifeline: Honoring FDNY dispatchers — an interview with FDNY Assistant Fire Commissioner (ret.) Steven Gregory
  • How the WTC Health Program continues to support 9/11 responders — an interview with Program Director Lisa Delaney
  • ‘This has never been about us': Preserving the Flight 93 story — an interview with Shanksville Fire Chief (ret.) Terry Shaffer

As Chief Caughey reminds us in his reflections, “Never Forget” means listening, documenting, teaching and continuing to support those whose lives were forever changed.


 
More from our September 11 25-year remembrance
Buffalo Grove’s new Fire Station 25 features cancer-reduction measures, sleep-focused bunk rooms, expanded apparatus bays and a larger fitness area
Ten years after the Lakeview Road fire, staffing, command, accountability and training changes show how problems identified became lessons learned
A four-alarm Brooklyn fire spread through the cockloft of three restaurants, triggering a smoke explosion, mayday and a partial roof collapse
The Coast Guard commissioned a Fast Response Cutter honoring Jeffrey Palazzo, a Coast Guard reservist and FDNY Rescue 5 firefighter killed at the World Trade Center
Thousands are expected in Colorado Springs as the IAFF honors 288 firefighters who died from on-duty injuries and occupational illnesses, including cancer and 9/11-related disease
A multi-disciplinary team of researchers will study the cumulative effects of harmful exposures, workplace violence, injuries and psychological stress on firefighters and EMS providers