Here is a sample of some of the feedback provided to Emergency Reporting from its customers in Fire/EMS:
“We know we made the right choice with Emergency Reporting. The program is easy to use and the updates just keep coming; some of the best is that any of our members can work on the system from any computer with internet access not just from the station. Your people also have been very helpful with questions when we have them and some of the changes we wanted to see are in new updates. Keep up the good work and thank you!!!”
Chief Randy Clark
Underhill-Jericho Fire Dept.
Underhill, VT
“The Internet concept of Emergency Reporting is today’s and tomorrow’s technology. It is so valuable to have full access to the daily management system of the fire department from anywhere. The software is user-friendly and the support staff is customer-oriented. Features are constantly added, like the new one that allows instant, private messages without using an e-mail system. We have shared this system with our Maintenance Department to improve our maintenance and P.M. records and our Medical Director to review EMS incidents. I highly recommend this system to any department looking for a better way to manage their data and improve communications.”
Bernie Harchar, Fire Chief
Munson Fire Department
Munson Township, OH
“We signed with Emergency Reporting last year and it’s been the best program we have operated to date and keeps getting better. I used the report feature and ran the calls for the year and used this information at a Fire Board meeting. It showed 65% of our runs were EMS based and easily added justification to pass a bond issue for a new squad and Jaws. Without this information at a click of a button, I do not know how many more hours I would have had to put in to get the same result. Thank you Emergency Reporting!”
Jeff Wegner, Fire Chief
Uehling Volunteer Fire Department
Uehling, NE
“When we evaluated Emergency Reporting, we found a totally different business model and a group of individuals who were committed to doing things differently. The decision for us became an easy one, low upfront cost to get started, monthly subscription cost that were lower than the annual maintenance fees of other products, monthly updates to the software, not only based upon our experience, but the experience of many other organizations, and a willingness to customize packages to our needs at a reasonable price.
The Web based aspect was initially a concern, but we had our ISD people from the city go on-site and evaluate the security and system redundancy and they found it to be excellent.”
Randy Bruegman, Fire Chief
Fresno Fire Department
Fresno, CA
“We contacted Emergency reporting to explore their internet based reporting system. After just a few weeks of trial reporting and working with representatives from MBI and Emergency Reporting, we were convinced our department was entering into an agreement with two highly trained and professional corporations focused on customer service. The continued support from MBI and Emergency Reporting made this critical change in our operations a pleasurable experience for our department.”
Donald G. Bennett, Fire Chief
Fairfield Fire Department
Fairfield, OH
“It has been my experience that the most innovative records management system in the world will fail if the end user cannot easily use the program. Ease of use, simple instructions and overall simplicity is paramount for success. From a management perspective, one of the greatest challenges when using any computerized management system is the ongoing maintenance and associated costs. The Emergency Reporting System is a cost effective, comprehensive, and easy to use program to manage day-to-day operations.
The people at Emergency Reporting are customer oriented, and dedicate themselves to providing a quality product. It’s truly refreshing to work with a company that is responsive to customer needs, and where customer service is truly the priority.”
Pete Fiori, Captain / Training Officer
Benicia Fire Department
Benicia, CA
“The Emergency Reporting system made a huge difference in our departments reporting. Fire and EMS reports are so easy to do now. The data that I get back is great, and our overall time spent on paper work is greatly reduced.”
Dean Klinger, Fire Chief
Sedro Woolley Fire Department
Sedro Woolley, WA
“The Emergency Reporting System has enabled me to accomplish multiple tasks with one function, i.e. one entry of a run allows me to get my billing done, my state reporting done, track my run totals, and track runs each member makes. Our department utilizes the system on a daily basis. I highly recommend Emergency Reporting to departments who wish to make organization a priority next to patient care!”
Angela Hall, Paramedic
Winchester-Wayne Township Life Squad
Winchester, OH
“Emergency Reporting helps the fire chief to justify such things as training dollars in their budget, additional personnel, and distribution of companies, fire prevention, and education programs. All cost money, and if you don’t have the data, you can’t be very convincing to the money people.”
Jay W. Gunsauls, Chief (Retired)
City of Redding Fire Department
Redding, CA
“We have used your site for only a short period of time, yet we are thoroughly pleased with your timely response to questions about the system.”
Nicholas Y. Lauria, Chief
Cripple Creek Emergency Services
Cripple Creek, CO
On January 1, 2005 the six largest Fire Departments in Yakima County started using Emergency Reporting. This was a result of a two year long search by the Yakima County Fire Chiefs Association to find a records management system that met our varied needs. Emergency reporting was the hands down leader in providing an inexpensive, flexible, and efficient records management system.
Tom Kehm, Fire Chief
Chair YCFCA Technology Committee
Yakima, WA
“Skyline Hospital Ambulance began using emergencyreporting.com for our medical incident reports in April, 2004. We knew we wanted to switch from hand written reports to a computerized system. However, being a small rural based system, we did not have huge reserves sitting around to purchase a system.
As the department manager, I have appreciated the willingness of the Emergency Reporting staff to accept and implement recommendations. We have witnessed the program progress and become more refined. I wish to thank Emergency Reporting for helping to move our agency into the 21st century.”
David Nice, Manager
Skyline Hospital Ambulance
White Salmon, WA
“We found Emergency Reporting Systems; their Internet based reporting system looked as if individuals that actually had work experience in fire and EMS created it. This system is very user friendly and does not require extensive training; we were able to train on this program in one day and start using it the next day. Emergency Reporting Systems is a one stop shop, we are able to enter shift scheduling, fire and EMS runs, billing, maintenance records, building inspections and many other items we need to document without having to run multiple programs.
We now have the capability to have all stations logged in at the same time and do not have any lag time in data entry. We no longer have to duplicate entry, once a rescue assist run is entered it carries over to the EMS report. I would be hard pressed to find another system that offers a good price, ease of use, multi-tasking, speed, and instant access to help.”
Allan T. Skogen, Deputy Chief
Rogers Fire Department
Rogers, AR
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