You can be absolutely right and still lose the room — all because of your tone. Drawing from personal experience, Zam shares four practical lessons for saying what you mean, with respect. Whether you’re leading a company, mentoring a probationary firefighter or challenging a policy you disagree with, this episode is a reminder that leadership isn’t just about what you say — it’s how you say it.
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Previously on the Better Every Shift Podcast
FDNY Chief of Department John Esposito recounts FDNY’s devastating losses, the decisions that saved thousands of lives and why honoring 9/11 means preparing the next generation to meet the moment
From 9/11 to major disasters across the country, Frank Leto shares what the fire service has learned about peer support, recovery and protecting firefighters for the long haul
Fort Lupton Fire Chief Greg Ward shares how to build a simple leadership network for honest conversation, fresh ideas and real support
Milwaukee Fire Chief Aaron Lipski reflects on the hard lessons, humility and experience that reshaped how he leads and connects with his people
Deputy Chief Vince Bettinazzi explains how EV weight, battery placement and limited lifting points can complicate operations