You can be absolutely right and still lose the room — all because of your tone. Drawing from personal experience, Zam shares four practical lessons for saying what you mean, with respect. Whether you’re leading a company, mentoring a probationary firefighter or challenging a policy you disagree with, this episode is a reminder that leadership isn’t just about what you say — it’s how you say it.
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Previously on the Better Every Shift Podcast
Captain Jim Barnhart explains why alternative energy systems are changing the fireground faster than many departments can adapt — and how to close the gap
The new U.S. Wildland Fire Service director shares his vision for a more unified, firefighter-focused wildfire response
Andrew Klein details the terrifying fire that changed his life, plus how he’s managing his mental health
NERIS lead developer Craig Weinschenk addresses questions and misconceptions surrounding the system — and how the team is working to improve it every day
With AFG and SAFER grants now open, grant expert Jane Prescott details how departments can build a stronger application before the June 22 deadline