911 and Dispatch
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
Orange County residents dialing 911 will have a text option that will allow them to livestream a video to a dispatcher
Ill. OSHA report highlights accountability, communication among several errors in the death of a relatively new firefighter
The coroner said it is unclear if the victim would have survived had firefighters arrived 5 minutes sooner
The project is $1 billion over budget and years behind schedule; officials ordered a 60-day suspension to find out why
Authorities are investigating whether there was confusion with dispatching the proper fire department when the fire was first reported
Asst. Chief Charles Dowd is one of subjects of a federal investigation into FirstNet; he has been transferred to run the transit division for reasons unknown
Most 911 systems can only accept texts from Verizon cell phone subscribers at this time, raising concerns that people with other carriers will send a text that can’t be processed
Firefighters aren’t being the first notified about fires in their area; officials say dispatchers should receive training to make determine which department to call
Two dispatchers were not in their assigned positions, and a supervisor failed to ensure coverage; two children died as ambulances took 21 minutes to get to the scene
Some report having communication problems with the central dispatch, while the police chief expects most agencies will join
Pryme radio products have released a new line of headphones, accessories and mics for law enforcement
“We actually looked into this about a year ago, and everyone on council at the time was well on board,” Police Chief Ken Frost said
A staff member allegedly failed to follow protocol for notifying emergency responders of the outage, which lasted a total of 55 minutes
An 89-year-old man drowned while a worker who took the call did not advise him to try to get out of the sinking SUV, and fumbled the dispatch
Many called to report houses blowing up in front of them; 1 woman was killed in the powerful blast that damaged more than 50 homes
Firefighters were dispatched to Grand Street, not Grand Avenue, but officials say that did not contibute to the loss as the home was already fully engulfed
The report criticizes LAFD leaders; proposes partnering with civilian ambulances and replacing 200 firefighter positions with civilians
Chief David Litton says part of the delay comes from 911 dispatchers starting the response clock before sounding the alarm at the station
The investigative report recommends discipline for the five firefighters and four 911 dispatch employees who sent the ambulance to the wrong address
Questions about inheritance taxes, daylight savings time and a complaint about a roommate stealing beer demonstrate some of the non-emergency calls dispatchers have dealt with
In October, it took nearly four minutes to dispatch crews to a fatal fire
The pair were charged with obstruction of government administration after being warned about the toddler’s calls
Their current system was installed more than 25 years ago and has failed to alert some station’s about calls; they will spend as much as $36,000 to upgrade the system
The fire chief launched an investigation and made corrective actions regarding the dispatcher who first tried to calm the man, but hung up when the caller swore at her
Allegations from fire and 911 dispatch officials say the company halted calls long enough to position its ambulances to be the closest units
Firefighters say relying on the older and more manual methods threatens public safety
The suspect has dispatched ambulances to fictitious calls and has canceled fire services to calls that were actual emergencies
A malfunctioning fire dispatch system delayed medical and fire calls and even sent some calls to the wrong stations
“They are under the impression that if you can call 911, someone will come help, but that’s not how it is,” Chief Brian Vogel said
The recommendation for dispatching the closest unit could mean a radical change away from a system that historically has divided the county up into fire boxes
Cop to medic: ‘This will be the worst day of your life’
The recordings reveal some confusion at the scene; at first, dispatchers believed the officer was shot instead of the firefighter
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