911 and Dispatch
Deputy Commissioner JonPaul Augier looks back on the deployment of FireCAD system and other tech improvements
The Wichita firefighters’ union claims the Sedgwick County 911 dispatcher didn’t use locating tools for a 22-year-old who died in an apartment fire
The union for Wichita firefighters claims dispatchers did not relay information about where the victim was trapped
Some report having communication problems with the central dispatch, while the police chief expects most agencies will join
Pryme radio products have released a new line of headphones, accessories and mics for law enforcement
“We actually looked into this about a year ago, and everyone on council at the time was well on board,” Police Chief Ken Frost said
A staff member allegedly failed to follow protocol for notifying emergency responders of the outage, which lasted a total of 55 minutes
An 89-year-old man drowned while a worker who took the call did not advise him to try to get out of the sinking SUV, and fumbled the dispatch
Many called to report houses blowing up in front of them; 1 woman was killed in the powerful blast that damaged more than 50 homes
Firefighters were dispatched to Grand Street, not Grand Avenue, but officials say that did not contibute to the loss as the home was already fully engulfed
The report criticizes LAFD leaders; proposes partnering with civilian ambulances and replacing 200 firefighter positions with civilians
Chief David Litton says part of the delay comes from 911 dispatchers starting the response clock before sounding the alarm at the station
The investigative report recommends discipline for the five firefighters and four 911 dispatch employees who sent the ambulance to the wrong address
Questions about inheritance taxes, daylight savings time and a complaint about a roommate stealing beer demonstrate some of the non-emergency calls dispatchers have dealt with
In October, it took nearly four minutes to dispatch crews to a fatal fire
The pair were charged with obstruction of government administration after being warned about the toddler’s calls
Their current system was installed more than 25 years ago and has failed to alert some station’s about calls; they will spend as much as $36,000 to upgrade the system
The fire chief launched an investigation and made corrective actions regarding the dispatcher who first tried to calm the man, but hung up when the caller swore at her
Allegations from fire and 911 dispatch officials say the company halted calls long enough to position its ambulances to be the closest units
Firefighters say relying on the older and more manual methods threatens public safety
The suspect has dispatched ambulances to fictitious calls and has canceled fire services to calls that were actual emergencies
A malfunctioning fire dispatch system delayed medical and fire calls and even sent some calls to the wrong stations
“They are under the impression that if you can call 911, someone will come help, but that’s not how it is,” Chief Brian Vogel said
The recommendation for dispatching the closest unit could mean a radical change away from a system that historically has divided the county up into fire boxes
Cop to medic: ‘This will be the worst day of your life’
The recordings reveal some confusion at the scene; at first, dispatchers believed the officer was shot instead of the firefighter
Hendrickson: “At the end of my day, I go home and want to be left alone until I sleep”
They not only paint a picture of anguish and tension inside the building, they also show Newtown dispatchers mobilizing help, reassuring callers and urging them to take cover
Neighbors reported hearing a “big boom,” and firefighters and first responders arrived to find the residence fully engulfed in flames
Arnie Roma and his son, Keith, both responded to ground zero on 9/11; One died a hero, the other lives as one
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