Dispatch, Call Centers & 911
Dispatch, Call Centers & 911 are critical components of emergency response, serving as the first point of contact between the public and emergency services. This topic covers call-taking procedures, dispatch protocols, technology systems, and training that ensure timely and accurate information is relayed to responders. Effective communication and coordination are essential for quick and safe incident response. Related content on Incident Command details how information from dispatch supports on-scene decision-making. Explore articles on best practices, technology trends, and strategies to improve emergency call handling and response efficiency.
PRODUCT COVERAGE
The system, developed by Accenture, is the result of a four-year project to build a modern, reliable platform with expanded features
PRODUCT VIDEOS
The FSRI’s research program manager details the changes ahead and what fire service leaders can do right now to prepare
In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community
COMPANY NEWS
HxGN OnCall Dispatch and other solutions to benefit one of Massachusetts’ largest regional 911 centers
Enhances efficiency, coordination, and personnel safety through real-time incident data
“We are excited by what’s to come for each of these companies as well as the value we believe a spin-off will create for our employees, customers, and shareholders,” says Ola Rollén, Chairman of the Board for Hexagon