Dispatch, Call Centers & 911
Dispatch, Call Centers & 911 are critical components of emergency response, serving as the first point of contact between the public and emergency services. This topic covers call-taking procedures, dispatch protocols, technology systems, and training that ensure timely and accurate information is relayed to responders. Effective communication and coordination are essential for quick and safe incident response. Related content on Incident Command details how information from dispatch supports on-scene decision-making. Explore articles on best practices, technology trends, and strategies to improve emergency call handling and response efficiency.
PRODUCT COVERAGE
The shift from landlines to mobile lines has been a nightmare for locating 911 callers; technology is starting to offer up solutions
PRODUCT VIDEOS
COMPANY NEWS
Leveraging data from 540M connected devices, RapidSOS AI simplifies 911 workflows and streamlines communication with callers and responders
Patents cover advances in multi-agency data sharing and video surveillance technologies
Acquisition of eDispatches expands the reach of emergency data to field responders available through RapidSOS
Download this FireRescue1 computer-aided dispatch systems & records management systems buying guide to learn key steps for product selection, purchasing and implementation
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- On-Demand webinar: Shaping the future of emergency communications
- RapidSOS consolidates emergency intelligence to enable 911 to make the right decisions faster
- Tune in for deep dives with those in command across Fire & EMS with the First Due “Command Post” podcast
- How Streetwise CADlink’s tablet-based solution helped Pensacola FD coordinate its responses
- Document upload feature set to elevate alerting app