Spillman Technologies and HigherGround unveiled a new interface connecting computer-aided dispatch (CAD) modules and public safety recording and evaluation tools.
The interface enhances the logging and reporting capabilities of public safety answering points (PSAPs) and connects users with the critical call information needed for review and distribution, the company said.
It sends call identification markers from Spillman’s system to HigherGround’s Capture911 recording application. The interface lets personnel find recorded call logs, call files and timestamps.
Users will be able to access recorded calls, as well as critical dispatch information like synchronized timestamps and incident ID numbers from within recorded 911 calls and the CAD station information.