Email Address: sales@firerescuesystems.com
Company Name: Fire Rescue Systems
Your name and title: Keith Siegel, CEO
1. What is your signature product and how does it work? Our top signature products include our “Dispatch” module: a complete, efficient, capable and easy-to-use dispatch solution. Our “Roster Service & Attendance” module is a records management solution that allows for training, attendance, member information and more to be easily stored in one application. We also offer a “Mobile Responder” application and vehicle-mounted mobile data terminals which supply vital information while responding and on scene.
2. Why do you believe your products are essential to your vertical (Police, Fire, EMS, Corrections, Government) community? Fire departments need software to streamline their processes so they can focus on what matters: firefighting. Reliable software makes responding to emergencies faster, safer and more efficient. We can assist you in all areas of running a fire department, including dispatching, personnel, route mapping, equipment usage, response time logs, NFIRS reporting and more.
3. What makes your company unique? Many of our competitors offer all-in-one software, whereas we offer a modular software solution, so you can pick what applications best suit your department’s needs and not have to worry about paying for features you will never use. We have software that aids in call functionality (such as our station bulletin board, mobile responder app, and MDTs to name a few) as well as software that addresses the business side (inventory management, inspection, department voting, etc).
4. What do your customers like best about you and your products? Our customers rave about our customer service, friendliness and responsiveness. We understand how important support is and have a full-time support department that is ready to answer any questions or assist with any problem 24 hours a day, 7 days a week.
5. Is there any fun fact or trivia that you’d like to share with our users about you or your company? Our team consists of firefighters and chiefs in both customer-facing and software engineering roles that use our software firsthand in their departments. This allows them to be personally knowledgeable and understand our customers’ needs, giving our company an edge when it comes to developing our modules and services.