Chief Wylie looks at a well-traveled video with irate civilians on scene and cautions us not to buy into their emotion and abandon best fireground practices. You can watch the full video here.
Reality Training: Managing the irate civilian
Chief Rob Wylie is a 29-year fire service veteran who retired as fire chief of the Cottleville FPD in St. Charles County, Missouri. Wylie has served as a tactical medic and TEMS team leader with the St. Charles Regional SWAT team for the past 19 years. He is a certified instructor and teaches at the state, local and national level on leadership, counter-terrorism and TEMS operations. Wylie graduated from Lindenwood University, the University of Maryland Staff and Command School and the National Fire Academy’s EFO Program. Connect with Wylie on LinkedIn.