911 and Dispatch
Fire and police departments across the state are letting citizens know about outage
Snohomish County 911 and Valley Com 911 successfully executed a live 911 call re-routing drill on June 5, confirming the vision that has been four years in the making
It’s up to each of us to do the work and ensure we’re complementing each other’s missions
More than a thousand 911 calls were handled during the first six hours of the deadly fires that broke out across Sonoma County
Sen. Bill Nelson introduced legislation to modernize 911 systems by accelerating federal efforts to upgrade that crucial public safety infrastructure
“At minimum, our citizens deserve for their calls to be picked up,” said City Councilman Zeke Cohen, who read aloud complaints from residents
The new system cuts out the practice of “over triaging calls” and uses an algorithm to suggest to dispatchers what resources are needed
After Rodney Edwards lost his job and home in 2007, he studied to become a dispatcher
The three hours of recordings released Friday provide a clearer picture of how firefighters and emergency medical crews responded
Governor Nathan Deal signed an executive order to create a statewide 911 agency after it was revealed they had no group to oversee the services
Sonoma County residents called 911 in record numbers, reporting blocked roads and then increasingly calling with pleas to be rescued
After two families claimed deaths due to 911 issues, Assistant Dallas Police Department Chief David Pughes said he is confident it will not happen again
The Emergency S.O.S. feature on the new IOS 11 calls 911 if the sleep/wake button on the side of the phone is tapped five times
“We can’t help the people who are truly in need when we keep having to deal with people who are minorly inconvenienced,” Fire Capt. Jason Sellers said
Fort Lauderdale Deputy Chief Timothy Heiser stressed that crews will not be monitoring social media on a regular basis
Capt. John Parker expressed his frustration over protocol in an interview about an engine being turned away from a fire
Baltimore began looking into the matter after audio of firefighters being ordered to leave the scene circulated on the internet
Rescuers were overwhelmed by the amount of calls for help and had to prioritize life-and-death situations
The new system would allow the two agencies to share one dispatch system in order to receive information from both agencies at once
Matthew Sanchez, a 10-year veteran, told the caller to “deal with it yourself” before hanging up
The police emergency call times now meet national standards, but a dispatch union rep said the fire department call center is understaffed and overwhelmed
Harrison Holt grabbed his 11-month-old sister and ran to a tree his parents told him to go to during emergencies
The 911 districts want AT&T, BellSouth and other companies to turn over billing information to prove they knew they were pocketing millions of dollars in fees
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
The Android phone was filmed restarting after an attempt to call for an emergency
Mike Hillar has been on unpaid leave since June; received complaints about his “deprecating tone and language” with a 911 dispatcher
“This is a significant leadership issue,” the grand jury concluded in its report. “Our citizens deserve better.”
Firefighter Matthew Sanchez allegedly said to the caller, “I don’t have to deal with this, you deal with it”
Authorities said the malfunctions in the system deprives responders of recent emergency information
The text-to-911 service will aid people who are speech or hearing impaired or crime victims
The 911 center is so severely understaffed that the city has spent more than $400,000 in overtime in recent months just to get the phones answered
The eDispatches service now offers CAD integration for more complete notifications and one-touch mapping on mobile devices
Ricardo Martinez was 20 when he got his first job as a 911 dispatcher; he quickly found out that the job wasn’t going to get easier but harder
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