911 and Dispatch
Digital tools are helping providers do more with less
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
The research found that a 5-degree jump in the daily average temperature can prompt hundreds of additional calls to 911 over a month
The Phoenix Fire Department’s dispatchers duties were almost put to a “screeching halt” after a TV station put a live feed of the cat online
The move could save money, boost response times and improve coordination during wildfires
Nashville Fire Department officials voiced their concerns and said they “actually deal with having shortfalls” due to low staff numbers
The Pinellas County dispatch center is considering patching minor emergency calls to nurse practitioners
An investigation was launched after reports claim that refurbishment engineers are overwhelming dispatchers with accidental 911 calls
The tech company allowed several U.S. 911 centers to use their data to pinpoint a caller’s location
In the 50+ years since its inception, 911 emergency response has evolved into an advanced framework helping others
Diane Barnett said she saw potential in her German shepherd, so she’s now funding his training to be an official therapy dog
The county said the Computer Aided Dispatch system uses “a graphic user interface which enables our users to more efficiently enter and retrieve information”
Trevor Lane’s arrest report says his cat had been stuck in the tree overnight, and he figured the fire department’s “big ladders” would be of use
Joanne Borgel’s colleagues say she dedicated herself to building up York County Control at a time when no one even knew what 911 was
Officials said the family lost power and could not use their landline, and had no service on their cellphones
All firefighters in Delaware will soon use the same mayday signal in an effort to better coordinate in worst-case scenarios
Calls from the train’s riders, freeway motorists and witnesses flooded the dispatch center as desperate voices explained a widespread disaster
More than a thousand 911 calls were handled during the first six hours of the deadly fires that broke out across Sonoma County
Sen. Bill Nelson introduced legislation to modernize 911 systems by accelerating federal efforts to upgrade that crucial public safety infrastructure
“At minimum, our citizens deserve for their calls to be picked up,” said City Councilman Zeke Cohen, who read aloud complaints from residents
The new system cuts out the practice of “over triaging calls” and uses an algorithm to suggest to dispatchers what resources are needed
After Rodney Edwards lost his job and home in 2007, he studied to become a dispatcher
The three hours of recordings released Friday provide a clearer picture of how firefighters and emergency medical crews responded
Governor Nathan Deal signed an executive order to create a statewide 911 agency after it was revealed they had no group to oversee the services
Sonoma County residents called 911 in record numbers, reporting blocked roads and then increasingly calling with pleas to be rescued
After two families claimed deaths due to 911 issues, Assistant Dallas Police Department Chief David Pughes said he is confident it will not happen again
The Emergency S.O.S. feature on the new IOS 11 calls 911 if the sleep/wake button on the side of the phone is tapped five times
“We can’t help the people who are truly in need when we keep having to deal with people who are minorly inconvenienced,” Fire Capt. Jason Sellers said
Fort Lauderdale Deputy Chief Timothy Heiser stressed that crews will not be monitoring social media on a regular basis
Capt. John Parker expressed his frustration over protocol in an interview about an engine being turned away from a fire
Baltimore began looking into the matter after audio of firefighters being ordered to leave the scene circulated on the internet
Rescuers were overwhelmed by the amount of calls for help and had to prioritize life-and-death situations
The new system would allow the two agencies to share one dispatch system in order to receive information from both agencies at once
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