911 and Dispatch
Deputy Commissioner JonPaul Augier looks back on the deployment of FireCAD system and other tech improvements
The Wichita firefighters’ union claims the Sedgwick County 911 dispatcher didn’t use locating tools for a 22-year-old who died in an apartment fire
The union for Wichita firefighters claims dispatchers did not relay information about where the victim was trapped
Harrison Holt grabbed his 11-month-old sister and ran to a tree his parents told him to go to during emergencies
The 911 districts want AT&T, BellSouth and other companies to turn over billing information to prove they knew they were pocketing millions of dollars in fees
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
The Android phone was filmed restarting after an attempt to call for an emergency
Mike Hillar has been on unpaid leave since June; received complaints about his “deprecating tone and language” with a 911 dispatcher
“This is a significant leadership issue,” the grand jury concluded in its report. “Our citizens deserve better.”
Firefighter Matthew Sanchez allegedly said to the caller, “I don’t have to deal with this, you deal with it”
Authorities said the malfunctions in the system deprives responders of recent emergency information
The text-to-911 service will aid people who are speech or hearing impaired or crime victims
The 911 center is so severely understaffed that the city has spent more than $400,000 in overtime in recent months just to get the phones answered
The eDispatches service now offers CAD integration for more complete notifications and one-touch mapping on mobile devices
Ricardo Martinez was 20 when he got his first job as a 911 dispatcher; he quickly found out that the job wasn’t going to get easier but harder
Emergency dispatchers are crucial for obtaining information needed to determine an emergency course of action
The home was a total loss; a GoFundMe page has raised over $9,000 for the family
A founder and executive director of an EMS training program shares his thoughts
Firefighters, EMS providers and police officers attended the award ceremony, in which three first place prizes were selected
The role, though thankless, is endlessly important.
When Capt. Christopher Bartley filed a formal request for 911 data relating to calls placed on hold, officials told him they didn’t have the data
Anyone with an emergency is being asked to contact their local fire station directly for help
The county has had difficulty maintaining staffing levels at the 911 center; they are short 21 employees
The dispatcher is accused of being involved in thousands of calls that lasted less than 20 seconds
The paramedic wrestled with a knife-wielding woman as a firefighter pleaded with dispatchers to send police
The feds do not recognize 911 dispatchers as first responders, and that can have important consequences for all responders
Officials said the problem was related to the range of the fire department’s antenna and its installation on an AT&T tower
The software will give dispatchers scripted questions to figure out what ails callers and decide which tier of response to provide
Cardinal: “When we needed them most they showed us the best, the best in humanity”
Once the second call went out to the right fire station, firefighters were able to stop the blaze from burning down the whole house
A Wendy’s and Five Guys were told to test the suppression system, which caused both restaurants to close and recharge the fire system
Taxi services and Uber drivers could be used to transport 911 callers as early as 2017
Fire chiefs say the current system works and consolidating will increase risk to the community and operational costs
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