911 and Dispatch
Reflecting on the impact of the company’s fire service impact, plus a look to the future
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
First responders in Santa Fe County are currently using an unsecure, aging system with many dead spots
Emergency dispatchers are crucial for obtaining information needed to determine an emergency course of action
The home was a total loss; a GoFundMe page has raised over $9,000 for the family
A founder and executive director of an EMS training program shares his thoughts
Firefighters, EMS providers and police officers attended the award ceremony, in which three first place prizes were selected
The role, though thankless, is endlessly important.
When Capt. Christopher Bartley filed a formal request for 911 data relating to calls placed on hold, officials told him they didn’t have the data
Anyone with an emergency is being asked to contact their local fire station directly for help
The county has had difficulty maintaining staffing levels at the 911 center; they are short 21 employees
The dispatcher is accused of being involved in thousands of calls that lasted less than 20 seconds
The paramedic wrestled with a knife-wielding woman as a firefighter pleaded with dispatchers to send police
The feds do not recognize 911 dispatchers as first responders, and that can have important consequences for all responders
Officials said the problem was related to the range of the fire department’s antenna and its installation on an AT&T tower
The software will give dispatchers scripted questions to figure out what ails callers and decide which tier of response to provide
Cardinal: “When we needed them most they showed us the best, the best in humanity”
Once the second call went out to the right fire station, firefighters were able to stop the blaze from burning down the whole house
A Wendy’s and Five Guys were told to test the suppression system, which caused both restaurants to close and recharge the fire system
Taxi services and Uber drivers could be used to transport 911 callers as early as 2017
Fire chiefs say the current system works and consolidating will increase risk to the community and operational costs
Dispatchers were fed erroneous information and all of the emergency exits worked according to a May fire inspection
The threat triggered confusion on how the fire department would respond to calls
Modern and legacy 911 telecommunication systems have weaknesses and potential failure points, which puts civilians and responders at risk
911 calls were mistakenly routed to a recorded message that call takers were busy; the city is unsure if response times were delayed
An off-duty paramedic used a radio traffic app to update a comment on the Pulse Facebook page throughout the incident
Individuals who call four to eight times in a year would be charged a $25 fee for each emergency vehicle that responds
It took 18 minutes for any ambulances to arrive to the scene; it took a paramedic 13 minutes
The shift from landlines to mobile lines has been a nightmare for locating 911 callers; technology is starting to offer up solutions
The department began efforts to decrease the number of non-emergency 911 calls
‘Last Week Tonight’ segment confronts the inability of 911 systems to find callers as easily as a pizza delivery app or an Uber driver
There have been numerous instances of the system crashing or failing to relay calls
The deputy who responded helped the girl with her pants and gave her a hug, saying it was the best part of her day; the girl’s mother was home, but didn’t know she’d made the call
