911 and Dispatch
A consultant’s review of the fatal fire criticized Sedgwick County’s 911 operations and the Wichita Fire Department’s lack of “self-reflection and accountability”
Firefighters in Daviess County are looking for a permanent solution to transmit signals from dispatch to pagers
![139-SouthSound911_6688_Photo[88].jpg](https://lexipol.brightspotcdn.com/dims4/default/6c65dca/2147483647/strip/true/crop/5760x3240+0+300/resize/1440x810!/format/webp/quality/90/?url=https%3A%2F%2Fk1-prod-lexipol.s3.us-east-2.amazonaws.com%2Fbrightspot%2F62%2F7f%2F5478874442d18a27b7bdb5eb3888%2F139-southsound911-6688-photo88.jpg)
In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
Fort Lauderdale Deputy Chief Timothy Heiser stressed that crews will not be monitoring social media on a regular basis
Capt. John Parker expressed his frustration over protocol in an interview about an engine being turned away from a fire
Baltimore began looking into the matter after audio of firefighters being ordered to leave the scene circulated on the internet
Rescuers were overwhelmed by the amount of calls for help and had to prioritize life-and-death situations
The new system would allow the two agencies to share one dispatch system in order to receive information from both agencies at once
Matthew Sanchez, a 10-year veteran, told the caller to “deal with it yourself” before hanging up
The police emergency call times now meet national standards, but a dispatch union rep said the fire department call center is understaffed and overwhelmed
Harrison Holt grabbed his 11-month-old sister and ran to a tree his parents told him to go to during emergencies
The 911 districts want AT&T, BellSouth and other companies to turn over billing information to prove they knew they were pocketing millions of dollars in fees
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
The Android phone was filmed restarting after an attempt to call for an emergency
Mike Hillar has been on unpaid leave since June; received complaints about his “deprecating tone and language” with a 911 dispatcher
“This is a significant leadership issue,” the grand jury concluded in its report. “Our citizens deserve better.”
Firefighter Matthew Sanchez allegedly said to the caller, “I don’t have to deal with this, you deal with it”
Authorities said the malfunctions in the system deprives responders of recent emergency information
The text-to-911 service will aid people who are speech or hearing impaired or crime victims
The 911 center is so severely understaffed that the city has spent more than $400,000 in overtime in recent months just to get the phones answered
The eDispatches service now offers CAD integration for more complete notifications and one-touch mapping on mobile devices
Ricardo Martinez was 20 when he got his first job as a 911 dispatcher; he quickly found out that the job wasn’t going to get easier but harder
Emergency dispatchers are crucial for obtaining information needed to determine an emergency course of action
The home was a total loss; a GoFundMe page has raised over $9,000 for the family
A founder and executive director of an EMS training program shares his thoughts
Firefighters, EMS providers and police officers attended the award ceremony, in which three first place prizes were selected
The role, though thankless, is endlessly important.
When Capt. Christopher Bartley filed a formal request for 911 data relating to calls placed on hold, officials told him they didn’t have the data
Anyone with an emergency is being asked to contact their local fire station directly for help
The county has had difficulty maintaining staffing levels at the 911 center; they are short 21 employees
The dispatcher is accused of being involved in thousands of calls that lasted less than 20 seconds
The paramedic wrestled with a knife-wielding woman as a firefighter pleaded with dispatchers to send police
The feds do not recognize 911 dispatchers as first responders, and that can have important consequences for all responders
MOST POPULAR
- With EMS runs up 6%, Ohio paramedicine program cuts repeat 911 calls, medical contacts
- Seattle’s new ‘Health One’ team will respond to non-emergency 911 calls
- Pa. county rejects state plan to give virus patients’ addresses to 911
- Pa. county leaders say over-strict legal document an obstacle to virus patient addresses
- 2019 year-end bill watch: Fire service-focused bills readied for action