911 and Dispatch
Union President John Sibiga said the report shows the Baltimore County Fire Department “lacks sufficient fiscal, physical, and human resources to accomplish its core mission”
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
The county has had difficulty maintaining staffing levels at the 911 center; they are short 21 employees
The dispatcher is accused of being involved in thousands of calls that lasted less than 20 seconds
The paramedic wrestled with a knife-wielding woman as a firefighter pleaded with dispatchers to send police
The feds do not recognize 911 dispatchers as first responders, and that can have important consequences for all responders
Officials said the problem was related to the range of the fire department’s antenna and its installation on an AT&T tower
The software will give dispatchers scripted questions to figure out what ails callers and decide which tier of response to provide
Cardinal: “When we needed them most they showed us the best, the best in humanity”
Once the second call went out to the right fire station, firefighters were able to stop the blaze from burning down the whole house
A Wendy’s and Five Guys were told to test the suppression system, which caused both restaurants to close and recharge the fire system
Taxi services and Uber drivers could be used to transport 911 callers as early as 2017
Fire chiefs say the current system works and consolidating will increase risk to the community and operational costs
Dispatchers were fed erroneous information and all of the emergency exits worked according to a May fire inspection
The threat triggered confusion on how the fire department would respond to calls
Modern and legacy 911 telecommunication systems have weaknesses and potential failure points, which puts civilians and responders at risk
911 calls were mistakenly routed to a recorded message that call takers were busy; the city is unsure if response times were delayed
An off-duty paramedic used a radio traffic app to update a comment on the Pulse Facebook page throughout the incident
Individuals who call four to eight times in a year would be charged a $25 fee for each emergency vehicle that responds
It took 18 minutes for any ambulances to arrive to the scene; it took a paramedic 13 minutes
The shift from landlines to mobile lines has been a nightmare for locating 911 callers; technology is starting to offer up solutions
The department began efforts to decrease the number of non-emergency 911 calls
‘Last Week Tonight’ segment confronts the inability of 911 systems to find callers as easily as a pizza delivery app or an Uber driver
There have been numerous instances of the system crashing or failing to relay calls
The deputy who responded helped the girl with her pants and gave her a hug, saying it was the best part of her day; the girl’s mother was home, but didn’t know she’d made the call
An attorney said the lieutenant has retired and can’t be disciplined; he’s accused of failing to respond to a call for a choking child
Waze users reported a Texas interstate accident that appeared on a dispatch center’s feed 11 minutes before a 911 call was made
There were 1,147 abandoned 911 calls in 2015 due to busy call takers; about half of those calls were bounced to other numbers while workers tried to call back the others
More than 5,600 emergency calls failed during the 6- hour April 2014 outage
The apartment building burned unattended for as long as 12 minutes; no one was injured
The officer radioed headquarters: “Isabella apologized. She touched the Elf on a Shelf. She won’t call 911 again.”
An FDNY spokesperson said EMS radio communications work about 70 percent of the time
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