911 and Dispatch
New London firefighters have relied on an antiquated, low-tech system to be alerted to calls
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
First responder agencies across the country had suggested residents use a landline to report an emergency during the outage
An attorney said the lieutenant has retired and can’t be disciplined; he’s accused of failing to respond to a call for a choking child
Waze users reported a Texas interstate accident that appeared on a dispatch center’s feed 11 minutes before a 911 call was made
There were 1,147 abandoned 911 calls in 2015 due to busy call takers; about half of those calls were bounced to other numbers while workers tried to call back the others
More than 5,600 emergency calls failed during the 6- hour April 2014 outage
The apartment building burned unattended for as long as 12 minutes; no one was injured
The officer radioed headquarters: “Isabella apologized. She touched the Elf on a Shelf. She won’t call 911 again.”
An FDNY spokesperson said EMS radio communications work about 70 percent of the time
A nearby fire station was never dispatched despite having resources available
The failure to fully investigate reports of smoke let the fire burn for 45 minutes; one dispatcher was fired and one firefighter quit
Matthew Sanchez told a frantic caller, who was trying to save her friend’s life after being shot, to ‘deal with it yourself’
Departments will no longer have to make a formal request for mutual aid across jurisdictional boundaries; dispatch will send the closest and most appropriate resource
Some of the disaster warning gaps are technological while some are psychological
The female EMT took some time off and thought about quitting, but she didn’t
The dispatchers accepted his handwritten note, and during a tour of the dispatch center they showed him how prank calls put the public at risk
Next Generation 911 combines mission-critical public-safety information and leading-edge technology to improve fire, EMS, and police emergency response
They are the mortar that holds emergency response together, and knowing how to work with dispatch will boost firefighter effectiveness and safety
The ordinance includes a $300 fine and 30 days in jail for failing to comply with the run-card rule
The smaller vehicle will not respond to medical calls, and firefighters on board will be able to break away and respond to emergencies when needed
Firefighters were told to stay in station unless a fire was reported during the outage that lasted from 1 to 7 p.m.
Same virus that attacked a nearby police department, which encrypted data and demanded a ransom to provide the decryption key
Adam Perrelli, 36, admitted that he made the radio calls in December 2013 and January 2014 that interfered with fire and ambulance dispatching
The firefighter union said that the towers’ radio frequency emissions would pose health hazards to them and neighboring residents
The review raised troubling questions about how Metro calls and general 911 calls are handled by dispatch
Despite the fire chiefs’ opposition, the measure was approved
Here’s a look under the hood at Next Generation 911 and how one department has implemented it
It took firefighters 10 minutes to arrive at the fire, while another crew was closer but were not sent
Officials said there was no apparent reason the woman killed couldn’t have left the burning building when a dispatcher ordered an evacuation
The new system may not be fully finished until 2017 and costs have ballooned to $2 billion
Incidents in a specific downtown area are sapping responders’ resources; officials are exploring alternative ways to address those in need
The calls were not related to a Dec. 23 shooting incident at a Jacksonville fire station
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