911 and Dispatch
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
Hundreds of first responders participated in several small group and full-scale exercises at Willoughby South High School
Union opposes the move saying firefighters respond to emergencies, not make house calls
The month-long community contest includes cash prizes, and aims to help dispatchers better direct the public to AED locations prior to EMS arrival
Transition has resulted in units to the wrong address, calls wrongly classified and a delay because “the headset was not properly plugged into the jack”
Dinnell Clarke: “If they wouldn’t have done their job or came any later, I would’ve died.”
The move will eliminate a redundant, time-wasting step in the 911 call-taking process
Current technology and operational procedures must be enhanced in order to ensure messages are received and can be responded to
Troubled dispatch technology, staff shortages, lack of ambulances and increased call volume weighing on the system
Streamlining 911 dispatch equipment helps dispatchers manage their increasing and more complex workload
A cell phone caller gave the wrong location, but a second landline caller should have alerted the dispatcher to the error
The study also explores the possibilities like residents sending pictures to dispatchers and vests that would detect heart problems
Problems lie with the department’s mapping of response districts that determine who responds where
They gave her a sterling silver citizen award coin, a framed award signed by the fire chief and a firefighter’s helmet filled with candy
The coroner said it is unclear if the victim would have survived had firefighters arrived 5 minutes sooner
The project is $1 billion over budget and years behind schedule; officials ordered a 60-day suspension to find out why
Authorities are investigating whether there was confusion with dispatching the proper fire department when the fire was first reported
Asst. Chief Charles Dowd is one of subjects of a federal investigation into FirstNet; he has been transferred to run the transit division for reasons unknown
Most 911 systems can only accept texts from Verizon cell phone subscribers at this time, raising concerns that people with other carriers will send a text that can’t be processed
Firefighters aren’t being the first notified about fires in their area; officials say dispatchers should receive training to make determine which department to call
Two dispatchers were not in their assigned positions, and a supervisor failed to ensure coverage; two children died as ambulances took 21 minutes to get to the scene
Some report having communication problems with the central dispatch, while the police chief expects most agencies will join
Pryme radio products have released a new line of headphones, accessories and mics for law enforcement
“We actually looked into this about a year ago, and everyone on council at the time was well on board,” Police Chief Ken Frost said
A staff member allegedly failed to follow protocol for notifying emergency responders of the outage, which lasted a total of 55 minutes
An 89-year-old man drowned while a worker who took the call did not advise him to try to get out of the sinking SUV, and fumbled the dispatch
Many called to report houses blowing up in front of them; 1 woman was killed in the powerful blast that damaged more than 50 homes
Firefighters were dispatched to Grand Street, not Grand Avenue, but officials say that did not contibute to the loss as the home was already fully engulfed
The report criticizes LAFD leaders; proposes partnering with civilian ambulances and replacing 200 firefighter positions with civilians
Chief David Litton says part of the delay comes from 911 dispatchers starting the response clock before sounding the alarm at the station
The investigative report recommends discipline for the five firefighters and four 911 dispatch employees who sent the ambulance to the wrong address
Questions about inheritance taxes, daylight savings time and a complaint about a roommate stealing beer demonstrate some of the non-emergency calls dispatchers have dealt with
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