911 and Dispatch
Wichita firefighters flag a problematic call after responding to a medical emergency and finding a structure fire
“Yo there’s a big explosion here,” one caller said when reporting the blast at the Sandman Signature Hotel in Fort Worth
Firefighters and U.S. Secret Service personnel responded to a report of fire and people trapped
The suit claims it took 8 minutes to dispatch fire crews to the correct location, resulting in one fatality
An EMT told the man to call 911 then shut the door, despite being able to see the fire
Mayor Paul Soglin said the protection provides higher quality service with equivalent or better response times
Officials said dispatchers worked manually during the outage and sent out emergency crews by radio
They said the new dispatch system does not send the appropriate fire department or piece of fire equipment to emergency calls
A new report claims the system delayed response to a fatal Easter weekend fire
Officials instructed all personnel to use more vague terms when discussing the deadly disease
An off-duty officer made a second call to 911 and got a different dispatcher who sent an ambulance and rescue squad
The community paramedicine program has medics visiting recently released patients, monitoring vitals and ensuring medication is taken correctly
First Response signed the document despite concerns after the 911 director said he would halt emergency calls until it was inked
Technicians were not sure what caused the equipment problem; the affected equipment is about 10 years old
Union opposes the move saying firefighters respond to emergencies, not make house calls
The month-long community contest includes cash prizes, and aims to help dispatchers better direct the public to AED locations prior to EMS arrival
Transition has resulted in units to the wrong address, calls wrongly classified and a delay because “the headset was not properly plugged into the jack”
Dinnell Clarke: “If they wouldn’t have done their job or came any later, I would’ve died.”
The move will eliminate a redundant, time-wasting step in the 911 call-taking process
Current technology and operational procedures must be enhanced in order to ensure messages are received and can be responded to
Troubled dispatch technology, staff shortages, lack of ambulances and increased call volume weighing on the system
Streamlining 911 dispatch equipment helps dispatchers manage their increasing and more complex workload
A cell phone caller gave the wrong location, but a second landline caller should have alerted the dispatcher to the error
The study also explores the possibilities like residents sending pictures to dispatchers and vests that would detect heart problems
Problems lie with the department’s mapping of response districts that determine who responds where
They gave her a sterling silver citizen award coin, a framed award signed by the fire chief and a firefighter’s helmet filled with candy
The coroner said it is unclear if the victim would have survived had firefighters arrived 5 minutes sooner
The project is $1 billion over budget and years behind schedule; officials ordered a 60-day suspension to find out why
Authorities are investigating whether there was confusion with dispatching the proper fire department when the fire was first reported
Asst. Chief Charles Dowd is one of subjects of a federal investigation into FirstNet; he has been transferred to run the transit division for reasons unknown
Most 911 systems can only accept texts from Verizon cell phone subscribers at this time, raising concerns that people with other carriers will send a text that can’t be processed
Firefighters aren’t being the first notified about fires in their area; officials say dispatchers should receive training to make determine which department to call
Two dispatchers were not in their assigned positions, and a supervisor failed to ensure coverage; two children died as ambulances took 21 minutes to get to the scene
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