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A voice in the dark: Honoring National Public Safety Telecommunicators Week

Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week


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“911, what’s your emergency?”

Despite their federal classification as “office and administrative support occupations,” emergency dispatchers are the first line of defense during what could be the worst moment in a person’s life.

During National Public Safety Telecommunicators Week, local government, public safety agencies and advocacy groups are offering their thanks and appreciation to the headset heroes who literally answer the call.

How is your agency or department celebrating the recognition week? Share your appreciation for the dispatchers in your community with a few kind words in the comments below.

Thank you, public safety telecommunicators

Emergency Communications Center for the City of New Orleans

FirstNet Authority

International Association of Fire Fighters

Chicago Police Department

Idaho State Police

New York University Campus Safety

National Fallen Firefighter Foundation

Lake Worth Police Department

Dallas Police Department

Charlotte Fire Department

Boston Fire Department

Miami-Dade Police Department

Rachel Engel is an award-winning journalist and the senior editor of and In addition to her regular editing duties, Engel seeks to tell the heroic, human stories of first responders and the importance of their work. She earned her bachelor’s degree in communications from Cameron University in Lawton, Oklahoma, and began her career as a freelance writer, focusing on government and military issues. Engel joined Lexipol in 2015 and has since reported on issues related to public safety. Engel lives in Wichita, Kansas. She can be reached via email.