Dispatch, Call Centers & 911
Dispatch, Call Centers & 911 are critical components of emergency response, serving as the first point of contact between the public and emergency services. This topic covers call-taking procedures, dispatch protocols, technology systems, and training that ensure timely and accurate information is relayed to responders. Effective communication and coordination are essential for quick and safe incident response. Related content on Incident Command details how information from dispatch supports on-scene decision-making. Explore articles on best practices, technology trends, and strategies to improve emergency call handling and response efficiency.
PRODUCT COVERAGE
eDispatches’ latest app feature adds a new dimension to the mapping of hydrant locations and other community POIs
PRODUCT VIDEOS
The FSRI’s research program manager details the changes ahead and what fire service leaders can do right now to prepare
COMPANY NEWS
Silicon Valley city modernizes dispatch and mobile communications for its cross-trained first responders
HxGN OnCall Dispatch and other solutions to benefit one of Massachusetts’ largest regional 911 centers
Enhances efficiency, coordination, and personnel safety through real-time incident data