Dispatch, Call Centers & 911
Dispatch, Call Centers & 911 are critical components of emergency response, serving as the first point of contact between the public and emergency services. This topic covers call-taking procedures, dispatch protocols, technology systems, and training that ensure timely and accurate information is relayed to responders. Effective communication and coordination are essential for quick and safe incident response. Related content on Incident Command details how information from dispatch supports on-scene decision-making. Explore articles on best practices, technology trends, and strategies to improve emergency call handling and response efficiency.
PRODUCT COVERAGE
The shift from landlines to mobile lines has been a nightmare for locating 911 callers; technology is starting to offer up solutions
PRODUCT VIDEOS
COMPANY NEWS
The city of Oakland, California has modernized its emergency response with PremierOne computer-aided dispatch (CAD) software
StreetWise CADlink is designed to provide serious, enterprise-grade software for emergency response teams
Berwyn becomes the first agency in Illinois to adopt a cloud-native CAD and RMS platform, paving the way for a resilient, secure and modern fire dispatch system