By Jeff Buchanan
We know the risks. We’ve felt the heat. Having worn the gear and faced the fire, I understand what it means to stand at the edge of danger, driven by the commitment to save lives and protect my community. Over time, I’ve come to understand that fighting fires aggressively and maintaining safety are not opposing goals, but two sides of the same coin. Balancing these two has always been one of the greatest challenges we face — and it’s far from simple.
Aggressive firefighting isn’t about rushing in recklessly. It’s about applying every tool, every technique and every ounce of training with precision and purpose. Whether it was cutting ventilation holes to clear smoke, forcing entry to reach someone trapped inside or navigating through zero-visibility conditions, I learned that respect for the hazards was as important as the will to push forward.
The balance between pushing hard and protecting ourselves was a constant tightrope walk. Hesitating too long meant giving the fire a chance to spread; rushing without caution risked injuries or worse. One of the key elements that helped me maintain that balance was reliable communication — being able to hear my team, share critical information and adapt quickly when the situation changed.
Close calls and the tools that keep us connected
Throughout my career, close calls were a reality — not exceptions. I remember moments when things didn’t go as planned, when quick thinking and sometimes sheer luck kept us safe. Those moments didn’t just pass; they stayed with me. A constant reminder of how vital it is to have the right tools and support to reduce the chance of coming that close again.
Among those tools, clear and dependable communication stood out. Firegrounds are chaotic — noise, heat and smoke create an environment where staying connected with your team is critical. When communications work as it should, it can become a lifeline that keeps everyone coordinated and informed, especially when conditions are prone to shifting in an instant. That’s why networks like FirstNet®, Built with AT&T matter so much. FirstNet is the only nationwide 5G network built exclusively with and for public safety, giving first responders always-on priority and preemption when regular networks are overloaded. It’s designed to keep firefighters like you connected, no matter how challenging the situation. That way, vital information can get through when seconds count. (Note: The 5G network may not be available in your area due to limited availability. Connection requires a FirstNet Ready 5G capable device and FirstNet SIM. View coverage details.)
Gear and discipline: Protecting ourselves
Of course, Personal Protective Equipment (PPE) was another lifesaver. The gear we wore protected us from extreme heat and hazards, but only when we used it correctly. I saw firsthand how easy it was to let urgency push us to cut corners, but every piece of equipment was designed for a reason. Respecting that gear was — and remains — a fundamental part of fighting smart.
The mental and emotional toll
Beyond the physical demands, firefighting takes a mental and emotional toll that many outside the service don’t fully grasp. Witnessing trauma, loss and dangerous situations on a regular basis leaves marks that don’t fade with the smoke. Supporting each other, mentally as well as physically, was and is still vital.
What firefighters want: Balance and support
What I came to understand is what firefighters want most: the ability to fight aggressively and effectively, while coming home safe. Achieving that balance requires ongoing training, trust in your team, and access to the right tools and systems — including modern communications and reliable connectivity — that support you on every call.
A message to those on the frontlines
To those still on the line today, I say this: First and foremost, thank you for your service. Take pride in your courage and commitment. Fight hard but fight smart. Use every tool you have, lean on your crew, and never lose sight of safety. And know that having a dedicated, reliable communications platform behind you can make all the difference when it matters most. When we find that balance, we honor the trust placed in us and protect not only the lives we save but our own as well.
ABOUT THE AUTHOR
Fire Chief Jeff Buchanan (ret.) serves as the market development lead for FirstNet, Built with AT&T.
FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.
