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‘The wins are all in the details’: Chief Trisha Wolford on making members feel heard

The Anne Arundel County fire chief underscores the importance of transparency and trust when stepping into a new leadership role

Trisha Wolford got her fire service start with the Anne Arundel County (Maryland) Fire Department, and 13 years later, she returned as its fire chief – a full circle moment that helped shape her perspective on leadership. Wolford details how she worked to build trust among the membership through transparency and making members feel heard. She also shares what it was like to be deemed a “DEI hire” while addressing some of the misconceptions about DEI efforts in the fire service. Plus, we dig into this:

  • The leap from art major to fire chief
  • Where chiefs get stuck in the “frozen middle” with DEI efforts
  • How a simple policy around nail polish made a big difference
  • “Don’t call them” and other tips for recruiting Gen Z
  • The most important decision she makes as a chief

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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Previously on the Better Every Shift Podcast
After separate trips down under, Chief Caughey and Zam break down what Australian departments are ahead on, where they struggle and what U.S. firefighters can borrow
Retired Orlando firefighters Chris DeMaagd and Joseph McCluan share how a bench, a walk and firehouse camaraderie became a proactive approach to mental health
Cherry Grove Fire and Rescue shows what can happen when CRR starts with the needs firefighters see every day
Captain Lisa Burton breaks down what firefighters are asking for from training — more relevance, better instruction and fewer checkbox exercises
FDNY Chief of Department John Esposito recounts FDNY’s devastating losses, the decisions that saved thousands of lives and why honoring 9/11 means preparing the next generation to meet the moment