911 and Dispatch
Age, capabilities, funding and outages are emblematic of problems facing the country’s emergency communications and response system
The red fire alarm boxes found on street corners continue to be valuable, especially during 911 outages, even 100 years later
Dispatch centers across the country reported disruptions due to the Microsoft 365 outage, including having to write 911 calls on paper to share with first responders
The team will respond to calls involving people dealing with behavioral crises, substance-abuse issues, chronic or less-acute medical issues and social-services needs
The project includes the replacement and addition of dispatching consoles, communication towers, antennas, dishes, handheld radios, and other equipment
The FirstNet communications platform for first responders is being used by more than 7,250 public safety agencies to improve interagency communication
Response times for citizens calling in to 911 for help are growing as the city experiences a shortage of dispatchers
The 911 Supporting Accurate Views of Emergency Services (SAVES) Act would reclassify communications officers from clerical workers to first responders
The goal of EaseAwake, a wearable wristband device similar to a FitBit, is to help sleeping firefighters wake slowly when a call to service comes in
The bill would add 911 operators as one of the professions whose residential and familial information is exempted from public record in order to better protect them from harm and harassment
A proposed bill would open up special state retirement plans that previously were available only to police, fire and EMS personnel
“Our dispatchers are the first line of defense for not only the people calling in, but for the officers and others who are out handling the calls in person”
The 9-1-1 coordinator said the system is has a back-up plan when such an outage occurs
The thin gold line represents those who aren’t ever seen, but are mostly heard; it stands for dispatchers
Patricia Ebinger’s “calm, professional and life-preserving services” saved the child, who suffered near-fatal injuries in the January attack
The technology establishes a link and allows dispatchers to remain connected to callers and provide more detailed and in-depth assistance
Anyone who can’t call in an emergency can now send a message to request police, fire or medical assistance
Citizens, at no cost, could set up a personal profile online, and when they dial 911, the dispatcher would see the personal information provided
Computer assisted dispatch, or CAD, helps 911 operators quickly determine which emergency responders need to be sent to a scene
A study into the critical stress issues experienced by the families of 911 operators is looking for anonymous participants for a 10-question survey
The appearance of the measure on the ballot is due the a continual decrease in funding from the landline tax
The Park Ridge Fire Department responded to 5,187 calls in 2018, 3,156 of which were EMS calls
A nurse practitioner will accompany Beverly Hills Fire Department firefighter-paramedics as they respond to 911 calls
Broward County’s 911 centers are spending millions of dollars in overtime — with dispatchers forced to work the extra hours— to make up for continuing vacancies
Isaiah Smith is facing charges after police said he made six false 911 calls over a period of more than a month
Striking the balance between agency independence and operational synergy through conflict resolution, funding and governance
Polk Fire Rescue Capt. James Williams was suspended for sending video of a burning home in which a woman, who later died, was trapped
Beginning on the morning of Jan. 27 , Rockingham County will begin the process to merge all four dispatch centers into a single dispatch point
Fall River Fire Chief John Lynch said an investigation has been launched after Kyle Cusick allegedly made around 16 calls reporting fictitious fires
Dispatcher Barbara Hughes was working when she took a 911 call reporting a blaze in the area where she lives
A firefighter relates her experiences responding to Hurricane Michael in southwest Georgia
The calls offer a chilling glimpse into the moments when the Camp fire arrived at the Butte County’s doorstep
From flaming spiders to a girl stuck in a tailpipe, this year first responders dealt with several incidents you just can’t make up
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