911 and Dispatch
Dispatch centers across the country reported disruptions due to the Microsoft 365 outage, including having to write 911 calls on paper to share with first responders
CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts
Chris Lombard was presented the Chief Harlin R. McEwen Public Safety Broadband Communications Award
From flaming spiders to a girl stuck in a tailpipe, this year first responders dealt with several incidents you just can’t make up
After two years of research, a team of experts has determined that it will cost between $9.5 and $12.7 billion over the next ten years to expand NG911
A 911 communications center displays a lifesaver ring as a visual reminder of the purposeful work dispatchers do for their communities
Congresswoman Norma Torres, who previously worked as a 911 operator, wants to upgrade the status of 911 operators from clerical workers to first responders
Widespread connectivity and technology through remote control can save money, increase security and streamline alerts in the fire house
The improvements come after Oneida County experienced several issues, such as when mice chewed through phone lines, causing Verizon customers not to be able to contact 911
When the unthinkable occurs, 911 operators are the first contact the public has with first responders
Norred, a 14-year veteran of the San Antonio Fire Department, helped Monica Pesek revive her unresponsive father after he suffered a stroke
The Brownsville Fire Department is working to get to the root problems behind 911 callers who frequently ask for assistance—as often as two to five times per week
Seattle officials proposed a pilot program that would help responders deal with non-emergency calls and decrease response times
Lake County dispatchers said they get as many as 10 accidental calls from Apple Watches a day
Visitors stepping into the 911 Emergency Ops exhibit will experience the real-life intensity of a public safety command center and learn about the role of a 911 dispatcher
The report said nationwide Next Generation 911 implementation will cost between $9.5 billion and $12.7 billion over 10 years
Mobile 911 calls have been processed directly through the Barnstable Police Department’s new dispatch center, significantly reducing emergency response times
The organization reminded fire departments to be “disciplined” in their response and “ready and available to local communities”
Newberry County Sheriff Lee Foster said when someone hits the button, it alerts police, paramedics, firefighters, school administrators and calls 911
A down subject call occurs when the member of the public who calls dispatch is not willing or is unable to approach the unresponsive person
The Wichita Fire Department will test sending EMTs on “what some have called band aids and aspirin” medical calls, Mayor Jeff Longwell said
Beaufort County residents were unable to reach 911 via mobile devices last week after lightning struck a cellphone tower, causing an outage
New York City and 57 counties will receive a share of the grant to improve emergency response operations
Keith Guest and his family tried calling 911 for an hour and a half as they watched their $1.7 million home burn to the ground after it was struck by lightning
The State of 911 webinar will discuss how a new digital version of the NG911 Readiness Checklist will make it easier to use
The app also has a feature that allows users to type messages to dispatchers, for situations when speaking is difficult or dangerous
The U.S. Department of Transportation and the U.S. Department of Commerce’s grant program will help upgrade call centers to Next Generation 911 capabilities
Two stations had been using a “pop can” alarm as a backup to the broken system
School officials hope the class will equip students with better communication skills and the appropriate responses in various emergency situations
It’s time to get your dispatch system up to speed
The 70 percent increase in transport fees was proposed in the hopes that it would prevent repeat callers from using the city’s emergency medical services
Five years has made a world of difference to first responders on the ground in Boston on race day, thanks to the reliability of FirstNet’s communication network
From the first introduction in 1876 to present, emergency communications have evolved greatly. What are some of the most important milestones in dispatch history?
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