By Joe Kemp and Ginger Adams Otis
The New York Daily News
NEW YORK — The city is playing with fire as 911 call centers go dangerously understaffed and the FDNY underreports its emergency response times, union officials claimed Wednesday.
The FDNY is fudging its emergency response times by as much as a minute by not including how long it takes a caller to get through the understaffed 911 system, said firefighter union head Steve Cassidy.
“They’re not counting the time a 911 caller spends with the 911 operator. The time is significant — over a minute,” said Cassidy, citing FDNY response time data from the last two weeks analyzed by his union.
Full story: FDNY underreports emergency response times: Firefighters union