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Communications and Interoperability

The communications and interoperability resource page is designed to help firefighters keep up with the latest communications gear and best practices in mutual-aid and interoperability.

Durability and usability meet efficient functionality and connectivity
Jefferson County 911 is in the process of using artificial intelligence to improve 911 operations and help with dispatcher shortage
Preventing disruptive emergency communication outages
The NTSB is investigating anomalies with the ventilation system in the tunnels to further understand what went wrong
Fire officials notified transit authorities of the radio problems four days before the incident that left one dead and 80 injured
The woman called 911 in a panic and accidentally gave the dispatcher the wrong address, sending firefighters in the wrong direction
The money will allow the county departments to switch to interoperable radios
Responders have been complaining for weeks that new dispatch technology isn’t working; this incident is one example of that
New hardware has shown some units in the wrong locations; officials are working to fix the issue, which is part of a communication overhaul
They didn’t alert deputies and firefighters responding to the house fire that a man at the home threatened to shoot arriving responders
Officials said dispatchers worked manually during the outage and sent out emergency crews by radio
Some colleagues say Deputy Chief Bobby Ross, who is black, lied to investigators by denying he gave fateful commands to Wilson and others that day
The malfunction led to three minutes of sirens loudly blaring throughout the town
They said the new dispatch system does not send the appropriate fire department or piece of fire equipment to emergency calls
A new report claims the system delayed response to a fatal Easter weekend fire
Despite its 80 recommendations, the review credits responders’ efforts during the unprecedented bedlam
Technicians were not sure what caused the equipment problem; the affected equipment is about 10 years old
Chief Bright: “No one person bears all responsibility” for firefighter Stanley Wilson’s death
Commanders failed to assess the fire, structure and available personnel; Stanley Wilson died in May 2013 after ordered back into a collapsing building
To buy the right system, you first need to know what you expect from it now and years down the road
Communication issues, foam availability and a turf battle were just some of the problems at the fire
Windows 8.1 Pro Update and a battery life of up to 15 hours enhances productivity of mobile professionals
Troubled dispatch technology, staff shortages, lack of ambulances and increased call volume weighing on the system
How people, data, processes and things help public safety increase operational efficiency
IoE provides connectivity and innovations never seen before
A cell phone caller gave the wrong location, but a second landline caller should have alerted the dispatcher to the error
Problems lie with the department’s mapping of response districts that determine who responds where
Authorities are investigating whether there was confusion with dispatching the proper fire department when the fire was first reported
Asst. Chief Charles Dowd is one of subjects of a federal investigation into FirstNet; he has been transferred to run the transit division for reasons unknown
Most 911 systems can only accept texts from Verizon cell phone subscribers at this time, raising concerns that people with other carriers will send a text that can’t be processed
Firefighters aren’t being the first notified about fires in their area; officials say dispatchers should receive training to make determine which department to call
Integrated push-to-talk, NPSBN and multi-band radios soon will expand how fire and EMS can communicate on scene
His goal is to raise $10,000 for a formal uniform loaner program for volunteer departments to have formal dress uniforms to wear during services to honor fallen comrades