Roanoke Fire Dept. completes dispatch upgrade

The automated dispatching system is now in all 16 of the city's fire stations


The Entertainment Close-Up

ROANOKE, Va. — Locution Systems, Inc., which offers the CADVoice fire station alerting and automated 911 dispatching system for fire and EMS departments, and the City of Roanoke, Va. said that deployment of Locution Systems' CADVoice fire station alerting and automated dispatching system has been completed for all 16 fire stations operated by Roanoke.

According to a release, Locution Systems' CADVoice fire station alerting and automated dispatching system will be running in Roanoke's 16 fire stations, as well as over the radio system. The company said Roanoke also implemented specific fire station alerting technologies in the fire stations to speed up response times, including unit status indicator devices (which provide color-coded, at-a-glance information about which fire-EMS unit is being dispatched for an emergency), and LED reader boards which are programmed to display unit status (whether a fire-EMS unit is available in quarters, on a call, etc.), and dispatch information as 911 calls come through specific stations.

The purpose of implementing Locution Systems' automated dispatching and fire station alerting system is three-fold, the groups noted:

  1. Faster Reaction Times (CADVoice helps speed up reaction times to fires and medical emergencies.)
  2. Reduced Stress for 911 Dispatchers (CADVoice reduces stress for the 911 dispatching staff by allowing the current staff to easily handle more call volume.)
  3. Reduced Stress For First Responders (Locution Systems' array of modular fire station alerting technologies can reduce stress and sleep deprivation for first responders.)

"Roanoke Fire-EMS is pleased to have installed Locution Systems' fire station alerting system. Locution Systems' CADVoice fire station alerting system will help our department respond in a more efficient manner to serve our citizens," said Chief David Hoback.

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