Addressing the toll of increased call volumes and firefighter training

Firefighter training requirements, call volumes, politics and recruitment/retention top combination fire department concerns

By Brad Davison, alumnus, American Military University

In the fire service, increasing call volumes and firefighter training requirements are areas of constant concern. Based on research I conducted in the fall of 2017 as part of my thesis capstone from American Military University, they account for two of several notable challenges that fire chiefs of Midwest combination departments are experiencing.

I’ve written about the two most frequently reported challenges, budget and funding limitations and the recruitment and retention of volunteer firefighters. Call volumes and greater training requirements represent the third most frequently reported challenge.

In the fire service, increasing call volumes and firefighter training requirements are areas of constant concern.
In the fire service, increasing call volumes and firefighter training requirements are areas of constant concern. (Photo/Pixabay)

Firefighter training requirements

The fire service has been fortunate to have outstanding scientific research from UL and NIST over the past decade, including a focus on firefighter training requirements and increasing call volumes. This research has led many departments to rethink how they fight fires. Minimum staffing levels, worsening fire conditions and an expectation of superior performance means training needs and requirements are at an all-time high demand. This demand isn’t likely to subside anytime in the near future.

Additionally, the fire service is continually being tasked with more and more responsibilities. For example, hazmat and terrorism response were not widespread fire department responsibilities until events like the Oklahoma City bombing and the Kingman Rail Car BLEVE. As a result, fire departments now respond to more hazardous situations than ever before and must be prepared for any situation. Unfortunately, this trend isn’t expected to diminish anytime soon.

Fire service political barriers and obstacles

Chiefs also ranked political barriers/obstacles highly in the issues faced by combination departments. This data has some interesting implications. While neither employee recruitment/retention nor political barriers/obstacles ranked in the top three most-frequently reported issues, they are a considerable detriment to fire departments.

Less research has been dedicated to employee recruitment/retention and political barriers/obstacles, but they are resolvable challenges. As with the recruitment and retention of volunteers, understanding and acting upon the unique motivations and discouragements of employees has the ability to provide immense benefit, with little or no funding needed. Additionally, although the American political system can be difficult to navigate or truly understand, with targeted strategies and trainings, chiefs could be given the tools to work alongside their political supervisors. Study and research into these two categories could provide evidence, incentive and direction for overcoming these challenges in the American Fire Service.

While increasing call volumes and growing training requirements do not currently have many reliable solutions, understanding the issues and their underlying causes is important for chiefs before scarce resources are allocated to a “solution.” Instead, if fire chiefs realize that many other departments are experiencing similar challenges, collaboration and knowledge-sharing may be fostered amongst departments to find long-term and effective solutions.

About the Author
Brad Davison is an engineer/paramedic in Indianola, Ia. In the fall of 2017, Brad completed his Master’s degree in Public Administration, with a concentration in Emergency Management from American Military University. Beginning his career as a POC firefighter, Brad has a passion for combination fire departments. To contact the author, please email To receive more articles like this in your inbox, please sign up for In Public Safety’s bi-monthly newsletter.

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