911 and Dispatch
As shots rang out during the deadly Canfield Mountain ambush, a Northern Lakes battalion chief’s calm and decisive 911 calls helped guide a complex response
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Citing a no-bid response protocol, Springdale firefighters say they were following rules when they didn’t respond, despite being just minutes away
Seven Allentown supervisors and dispatchers who say they were fired for reporting mismanagement also allege other types of misconduct
2 women were severely injured when their single-engine Cessna Skyhawk crashed in Miramar, Fla.
State grant funding has been awarded to counties statewide and the city of New York for improving communications operability
Allegations of delays, wrong addresses and and wrong responses make up the 55 complains submitted by the Durham Fire Department and EMS about the city’s 911 center
The county came to a $6.9 million agreement with New Mexico Department of Information Technology (DoIT) to join the Statewide Digital Trunked Radio
Portland’s lengthy hold time is far above the national standard and the latest example of problems plaguing the city’s emergency dispatch system
A 911 dispatcher is wanted after she was charged with disconnecting emergency calls without assisting callers
Some city and police leaders have pushed to combine the 911 systems for at least 15 years, according to one 2008 study on consolidation
One resident told a local news station that an ambulance was sent to the wrong address and that a few weeks later, firefighters were sent to her home for a fire that didn’t exist
Fla. counties are launching new ambulances, using fire rescue vehicles to transport patients amidst, high volumes, hospital bypasses
High call volumes and medical transports in Seminole County due to the recent increase in COVID-19 cases has put ambulance availability “below acceptable levels” in recent months
The system, developed by Accenture, is the result of a four-year project to build a modern, reliable platform with expanded features
With EMS short-staffed, overcrowded Brevard County emergency departments are typing up critical personnel waiting to offload patients
The Hamilton Fire Department said the issue has already been remedied and did not cause any disruption or delay of firefighting at the scene
FirstNet
How to make sound decisions about emergency communications systems in an ever-changing field
The nonprofit 9/11 Memorial & Museum reported losing nearly 90% of its operating revenue during the COVID-19 pandemic
“You have reached the 911 center for the city of St. Louis. All operators are busy at this time. Please do not hang up. Your call will be answered in the order received.”
Multiple departments were recognized for saving Sean Watson, a mostly nonverbal child, trapped inside a burning home
Working side-by-side highlights that personal perceptions of others’ job duties can be limited and skewed
Dispatch recordings capture the immediate responses, reactions of several first responders following the catastrophic collapse
EMS must change tactics, mindset to best meet patients’ needs – and that includes patient transport beyond the ER
Crawford County residents can sign up for the alerts to alert them to significant weather, hazardous materials incidents, AMBER alerts for missing children or an active shooting
A system overhaul will encrypt the frequencies used by nine city departments, preventing monitoring of the transmissions
The Jacksonville Fire and Rescue Department reported they responded to 5,050 overdose calls last year, a stark increase from the 4,140 overdose calls in 2019
Durham firefighters reported at least 46 dispatching errors or concerns this year, with Raleigh operators forced to answer nearly 1 in 10 incoming calls
The Portsmouth union members are among the first government employees in Virginia to request collective bargaining since the ban was lifted May 1
Union County EMS officials wrote that residents are likely mistaking the sound of cicadas for vehicle or home alarms
Two dogs were rescued during the blaze that burned a row of six homes
Lawmakers are unsure whether American Rescue Plan funds can be used to sustain WyoLink, which connects more than 500 agencies across the state
The program seeks to determine which calls require a police response and which can be handled by firefighter-medics or others
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