911 and Dispatch
Minnesota Public Safety Dispatcher John Hutchins said access to traffic cameras were one of the best changes during his time on the job
While vacationing in Bermuda, a firefighter and a 911 dispatcher jumped into action to save a priest found unresponsive in shallow water
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
The county came to a $6.9 million agreement with New Mexico Department of Information Technology (DoIT) to join the Statewide Digital Trunked Radio
Portland’s lengthy hold time is far above the national standard and the latest example of problems plaguing the city’s emergency dispatch system
A 911 dispatcher is wanted after she was charged with disconnecting emergency calls without assisting callers
Some city and police leaders have pushed to combine the 911 systems for at least 15 years, according to one 2008 study on consolidation
One resident told a local news station that an ambulance was sent to the wrong address and that a few weeks later, firefighters were sent to her home for a fire that didn’t exist
Fla. counties are launching new ambulances, using fire rescue vehicles to transport patients amidst, high volumes, hospital bypasses
High call volumes and medical transports in Seminole County due to the recent increase in COVID-19 cases has put ambulance availability “below acceptable levels” in recent months
The system, developed by Accenture, is the result of a four-year project to build a modern, reliable platform with expanded features
With EMS short-staffed, overcrowded Brevard County emergency departments are typing up critical personnel waiting to offload patients
The Hamilton Fire Department said the issue has already been remedied and did not cause any disruption or delay of firefighting at the scene
FirstNet
How to make sound decisions about emergency communications systems in an ever-changing field
The nonprofit 9/11 Memorial & Museum reported losing nearly 90% of its operating revenue during the COVID-19 pandemic
“You have reached the 911 center for the city of St. Louis. All operators are busy at this time. Please do not hang up. Your call will be answered in the order received.”
Multiple departments were recognized for saving Sean Watson, a mostly nonverbal child, trapped inside a burning home
Working side-by-side highlights that personal perceptions of others’ job duties can be limited and skewed
Dispatch recordings capture the immediate responses, reactions of several first responders following the catastrophic collapse
EMS must change tactics, mindset to best meet patients’ needs – and that includes patient transport beyond the ER
Crawford County residents can sign up for the alerts to alert them to significant weather, hazardous materials incidents, AMBER alerts for missing children or an active shooting
A system overhaul will encrypt the frequencies used by nine city departments, preventing monitoring of the transmissions
The Jacksonville Fire and Rescue Department reported they responded to 5,050 overdose calls last year, a stark increase from the 4,140 overdose calls in 2019
Durham firefighters reported at least 46 dispatching errors or concerns this year, with Raleigh operators forced to answer nearly 1 in 10 incoming calls
The Portsmouth union members are among the first government employees in Virginia to request collective bargaining since the ban was lifted May 1
Union County EMS officials wrote that residents are likely mistaking the sound of cicadas for vehicle or home alarms
Two dogs were rescued during the blaze that burned a row of six homes
Lawmakers are unsure whether American Rescue Plan funds can be used to sustain WyoLink, which connects more than 500 agencies across the state
The program seeks to determine which calls require a police response and which can be handled by firefighter-medics or others
The Durham union said it can take as long as 10 minutes for firefighters to be dispatched to a call
The department began using the GoodSAM telemedicine program in December to assess some patients remotely
Astro, a pit bull mix, led a stranger to his owner who had suffered a medical emergency
The “first first responders” were honored with special events, social media highlights and the “Tree of Life” campaign
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