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Fire Chief Reggie Johnson and Communications Shift Supervisor David Bradshaw address the mayday call, fill-in response, and heroic acts amid loss of life
The new National Emergency Response Information System (NERIS) will replace the legacy National Fire Incident Reporting System (NFIRS)
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
eDispatches’ latest app feature adds a new dimension to the mapping of hydrant locations and other community POIs
America’s firefighters were better trained and equipped for the future but ever mindful and proud of their past
Kevin and Kim McQuade died of burns suffered in the Waukesha fire, and others were injured
Here’s how first responders can gain more clarity before arriving at a scene
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice
The system, developed by Accenture, is the result of a four-year project to build a modern, reliable platform with expanded features
It’s time to standardize your second-alarm assignment for the benefit of your citizens, not just who you want to respond with
Glean key decision-making insights from data based on budget, CAD, incident types, geolocation, weather and policies
Several factors contribute to how dispatch centers work – and hiring to fill seats will undoubtedly lead to issues
This step-by-step guide will help you plan, prepare and apply for grant funding to support your organization
Since 2004, eDispatches has focused their efforts on delivering dispatch notifications to responders by voice call, text and the eDispatches mobile app