911 and Dispatch
As shots rang out during the deadly Canfield Mountain ambush, a Northern Lakes battalion chief’s calm and decisive 911 calls helped guide a complex response
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Citing a no-bid response protocol, Springdale firefighters say they were following rules when they didn’t respond, despite being just minutes away
The union for Wichita firefighters claims dispatchers did not relay information about where the victim was trapped
EMT Frederick D. Whiteside, 43, was a veteran of 22 years at the FDNY
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
At least 98 people were killed and over 2,000 structures destroyed in the Lahaina wildfire
The AskRail program gives dispatchers information on train contents and provides FFs with hazmat training additional chemical details
Orange County Fire Authority Probationary Dispatcher Chris Carvalho had only been on the job for three months
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
Hundreds of first responders participated in several small group and full-scale exercises at Willoughby South High School
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
31 residents died in the Christmas 2022 storm that dumped over 50-inches of snow with hurricane-force winds
“Every recoverable victim was saved,” Allen Fire Chief Jonathan Boyd said, highlighting the work by EMS crews
Russell Fire Chief Dylan Riedel was flown to a burn unit after being caught in a garage fire explosion
Aberdeen firefighters saw the fire in the distance and called for a second alarm
The large response of first responders to the Charlotte construction site fire led officials to tell the public to not use 911 except in a true emergency
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it’s frequently leading to false reports
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
Firefighters used a rope to guide the kids to dry land after one of them called 911
Lexington 911 operators used a manual method during the computer-aided system failures, which caused delays
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
eDispatches’ latest app feature adds a new dimension to the mapping of hydrant locations and other community POIs
Other departments have show an interest in the Colorado Springs Fire Department’s multi-tiered response program
In the 911 cellphone call, dispatchers can be heard saying, “you’re stuck where?” and “scream as loud as you can”
“First responders were sent to the wrong location, or were misinformed about the emergent situation, or were not dispatched,” Helena Moreno said
Lexington officials will review the city’s response to windstorms that knocked out power to thousands, and damaged many homes and businesses
“Public safety is put at risk,” said Ty Wooten, IAED director of government affairs
A new Las Cruces, New Mexico, program aims to better serve community members experiencing mental health emergencies
Despite long holds and dispatcher errors, a spokesperson said that in February, the district has been answering 90% of calls within 15 seconds
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