911 and Dispatch
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
Comprehensive offering will enable public safety agencies to adhere to new federal reporting requirements
Hennepin EMS official said the police’s swift, accurate tally of victims let medics move the wounded quickly to three hospitals
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
Orange County residents dialing 911 will have a text option that will allow them to livestream a video to a dispatcher
Ill. OSHA report highlights accountability, communication among several errors in the death of a relatively new firefighter
Dispatchers overwhelmed by initial fire calls were inundated by calls looking for missing persons, trapped tourists
Wichita firefighters flag a problematic call after responding to a medical emergency and finding a structure fire
“Yo there’s a big explosion here,” one caller said when reporting the blast at the Sandman Signature Hotel in Fort Worth
Firefighters and U.S. Secret Service personnel responded to a report of fire and people trapped
Deputy Commissioner JonPaul Augier looks back on the deployment of FireCAD system and other tech improvements
The Wichita firefighters’ union claims the Sedgwick County 911 dispatcher didn’t use locating tools for a 22-year-old who died in an apartment fire
The union for Wichita firefighters claims dispatchers did not relay information about where the victim was trapped
EMT Frederick D. Whiteside, 43, was a veteran of 22 years at the FDNY
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
At least 98 people were killed and over 2,000 structures destroyed in the Lahaina wildfire
The AskRail program gives dispatchers information on train contents and provides FFs with hazmat training additional chemical details
Orange County Fire Authority Probationary Dispatcher Chris Carvalho had only been on the job for three months
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
Hundreds of first responders participated in several small group and full-scale exercises at Willoughby South High School
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
31 residents died in the Christmas 2022 storm that dumped over 50-inches of snow with hurricane-force winds
“Every recoverable victim was saved,” Allen Fire Chief Jonathan Boyd said, highlighting the work by EMS crews
Russell Fire Chief Dylan Riedel was flown to a burn unit after being caught in a garage fire explosion
Aberdeen firefighters saw the fire in the distance and called for a second alarm
The large response of first responders to the Charlotte construction site fire led officials to tell the public to not use 911 except in a true emergency
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it’s frequently leading to false reports
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
Firefighters used a rope to guide the kids to dry land after one of them called 911
Lexington 911 operators used a manual method during the computer-aided system failures, which caused delays
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