911 and Dispatch
Brian Smith says he raised concerns about addresses being flagged as dangerous for first responders based on potentially erroneous information
The Owensboro city-county 911 facility now transfers some medical calls to an AMR dispatch center
With American Rescue Plan Act money, the city plans to offer $3,000 signing bonuses to 550 new hires
Dispatchers say smartphone location programs such as RapidSOS and what3words help them find callers with near-constant accuracy
Therapy dogs from the nonprofit Go Team give first responders, dispatchers a chance to decompress from the emotional toll of emergency calls
Drawing on decades of expertise, the potential Hexagon spin-off helps organizations navigate uncertainty and manage change across the world’s most critical infrastructure
Danbury Fire Department’s new progressive alerting system gradually increases alarm volume and uses voice announcements, part of a growing effort to reduce firefighter stress
In Sterling Heights, new weekday EMT units and a color-coded dispatch system are easing paramedic burnout and targeting rising EMS calls
How AI will reshape the future of fire‑EMS operations, dispatch and governance, according to the ChatGPT
Lessons learned in managing a simultaneous hazmat run, resource confusion and limited access
Cloud-native HxGN OnCall Dispatch, OnCall Analytics and AI-enhanced HxGN Connect modernize communication and collaboration in D.C. metro area
Brittany Hathaway, a firefighter/EMT with Cliff Gila Fire Department, Gila Regional EMS and Central Dispatch, collapsed while responding to a medical call
Lorain County leaders say the formal recognition will boost access to mental-health resources, training and protections
After a yearlong delay and a compromise with Mayor Justin Bibb, City Council is set to vote on creating a “care response” that dispatches clinicians with EMS to certain mental health emergencies
Hexagon’s next-generation platform provides faster, smarter emergency response
Nearly killed by a brown bear during a summer hike, Anchorage resident Victoria Lytle reunited with the firefighters, medics and 911 dispatcher who trekked miles into the Chugach Mountains to rescue her
A quick explainer of our three-digit helping hands
A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
Sterling Heights launched weekday BLS peak-demand units and color-coded dispatch to free ALS units for critical calls, reduce fatigue and better match resources
Owensboro second graders learned smoke-detector checks, escape plans and 911 basics, then tried on gear and sprayed hoses during Fire Prevention Week
Firefighter Gary Dziekan says he pushed the gun aside as it went off, was wounded in the struggle, and fired back when the suspect came back
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
Comprehensive offering will enable public safety agencies to adhere to new federal reporting requirements
Hennepin EMS official said the police’s swift, accurate tally of victims let medics move the wounded quickly to three hospitals
A $97K upgrade will notify only the Hattiesburg fire stations needed, cutting overnight disruptions and improving firefighter health
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
From hazard mapping to resource deployment, AI is changing the way agencies prepare for major incidents
Fire response begins at the console, and emergency fire dispatchers need a structured protocol to hone their decision-making
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