911 and Dispatch
City administrators in Miami County are concerned about increased staffing and cost issues in EMS and fire operations
The South Dakota firefighter began performing CPR while his 16-year-old daughter called 911
Polk County Fire Rescue Engineer/EMT Chris Varner’s daughter Paisley called 911, then her dad, to ask how to help the unconscious adult before EMS arrived
A $97K upgrade will notify only the Hattiesburg fire stations needed, cutting overnight disruptions and improving firefighter health
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
From hazard mapping to resource deployment, AI is changing the way agencies prepare for major incidents
Fire response begins at the console, and emergency fire dispatchers need a structured protocol to hone their decision-making
Thousands of convenience stores across the U.S. will offer free coffee, drinks or snacks to uniformed first responders on July 24 as part of the 2025 24/7 Day
Next-gen technology that keeps public safety connected to mission-critical tools
As shots rang out during the deadly Canfield Mountain ambush, a Northern Lakes battalion chief’s calm and decisive 911 calls helped guide a complex response
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Citing a no-bid response protocol, Springdale firefighters say they were following rules when they didn’t respond, despite being just minutes away
The Baltimore Fire Department will use AI and geofencing to manage 911 calls during Artscape, easing pressure on citywide dispatch
Minnesota Public Safety Dispatcher John Hutchins said access to traffic cameras were one of the best changes during his time on the job
While vacationing in Bermuda, a firefighter and a 911 dispatcher jumped into action to save a priest found unresponsive in shallow water
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
A failure in the radio alert tone caused a delay in notifying Norwich firefighters, prompting the East Great Plain volunteer department to respond first under the mutual aid agreement
A grant from the Oklahoma Department of Emergency Management will cover half the cost of a new CAD system to help integrate mutual aid for The Village Fire Department
Madison firefighters have been working out of cramped firehouse built in 1923
Communication and command failures were key in fatal Florida fire that killed Loretta Pickard
How AI-driven platforms are revolutionizing public safety messaging and disaster preparedness
As a fire engulfed her home, she made a desperate 911 call: “Oh God, I can’t get up and can’t breathe. Hurry up.”
Delray Beach officials released the apartment fire dispatch audio and the 911 calls from when a ladder truck was struck by a Brightline passenger train
From escaped kangaroos and raccoon invasions to mistaken international rescue calls, these bizarre incidents show that not every emergency is life-or-death
A consultant’s review of the fatal fire criticized Sedgwick County’s 911 operations and the Wichita Fire Department’s lack of “self-reflection and accountability”
Firefighters in Daviess County are looking for a permanent solution to transmit signals from dispatch to pagers
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
Digital tools are helping providers do more with less
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