911 and Dispatch
Portland’s lengthy hold time is far above the national standard and the latest example of problems plaguing the city’s emergency dispatch system
A 911 dispatcher is wanted after she was charged with disconnecting emergency calls without assisting callers
Some city and police leaders have pushed to combine the 911 systems for at least 15 years, according to one 2008 study on consolidation
Firefighters, dispatchers and other first responders are speaking more openly about PTSD, burnout and stigma as more agencies expand mental health programs
Manchester fire officials marked the end of an era as the city’s last Gamewell master box transmitted its final alarm, closing the chapter on a telegraph-based system dating back to 1872
In Terre Haute, where call volume is rising and about 20% are non-urgent, the Crosswalk to Care program connects low-acuity callers to nurse-guided care, easing strain on EMS
Several factors contribute to how dispatch centers work – and hiring to fill seats will undoubtedly lead to issues
Fire response begins at the console, and emergency fire dispatchers need a structured protocol to hone their decision-making
A new city audit says a 2019 triage protocol helped slow firefighter turnout, contributing to missed emergency response goals across San Diego for three years in a row
Raleigh firefighters upgraded the call to a working fire, quickly knocking down the blaze in about 15 minutes
The family alleges Shreveport firefighters did not search for occupants, despite a 911 report and MDT message that multiple people were inside, until the arrival of the third engine company
Dispatchers say smartphone location programs such as RapidSOS and what3words help them find callers with near-constant accuracy
Therapy dogs from the nonprofit Go Team give first responders, dispatchers a chance to decompress from the emotional toll of emergency calls
Drawing on decades of expertise, the potential Hexagon spin-off helps organizations navigate uncertainty and manage change across the world’s most critical infrastructure
Danbury Fire Department’s new progressive alerting system gradually increases alarm volume and uses voice announcements, part of a growing effort to reduce firefighter stress
In Sterling Heights, new weekday EMT units and a color-coded dispatch system are easing paramedic burnout and targeting rising EMS calls
How AI will reshape the future of fire‑EMS operations, dispatch and governance, according to the ChatGPT
Lessons learned in managing a simultaneous hazmat run, resource confusion and limited access
Cloud-native HxGN OnCall Dispatch, OnCall Analytics and AI-enhanced HxGN Connect modernize communication and collaboration in D.C. metro area
Brittany Hathaway, a firefighter/EMT with Cliff Gila Fire Department, Gila Regional EMS and Central Dispatch, collapsed while responding to a medical call
Lorain County leaders say the formal recognition will boost access to mental-health resources, training and protections
After a yearlong delay and a compromise with Mayor Justin Bibb, City Council is set to vote on creating a “care response” that dispatches clinicians with EMS to certain mental health emergencies
Hexagon’s next-generation platform provides faster, smarter emergency response
Nearly killed by a brown bear during a summer hike, Anchorage resident Victoria Lytle reunited with the firefighters, medics and 911 dispatcher who trekked miles into the Chugach Mountains to rescue her
A quick explainer of our three-digit helping hands
A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
Sterling Heights launched weekday BLS peak-demand units and color-coded dispatch to free ALS units for critical calls, reduce fatigue and better match resources
Owensboro second graders learned smoke-detector checks, escape plans and 911 basics, then tried on gear and sprayed hoses during Fire Prevention Week
Firefighter Gary Dziekan says he pushed the gun aside as it went off, was wounded in the struggle, and fired back when the suspect came back
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