911 and Dispatch
        Reports from two fire and rescue agencies found twice as many people were already dead in April when responders arrived at their home than the previous year
    
        
    
        
    
        
    
        Officials say they were falsely assured that the clinic would not be treating a high number of patients at risk of suicide
    
        
    
        
    
        
    
        A proposed ballot measure would help the county raise money to replace the system, which has failed more than four times in the last seven months
    
        
    
        
    
        
    
        A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
    
        
    
        
    
        
    
        Sterling Heights launched weekday BLS peak-demand units and color-coded dispatch to free ALS units for critical calls, reduce fatigue and better match resources
    
        
    
        
    
        
    
        Owensboro second graders learned smoke-detector checks, escape plans and 911 basics, then tried on gear and sprayed hoses during Fire Prevention Week
    
        
    
        
    
        
    
        Firefighter Gary Dziekan says he pushed the gun aside as it went off, was wounded in the struggle, and fired back when the suspect came back
    
        
    
        
    
        
    
        The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
    
        
    
        
    
        
    
        Comprehensive offering will enable public safety agencies to adhere to new federal reporting requirements
    
        
    
        
    
        
    
        Hennepin EMS official said the police’s swift, accurate tally of victims let medics move the wounded quickly to three hospitals
    
        
    
        
    
        
    
        A $97K upgrade will notify only the Hattiesburg fire stations needed, cutting overnight disruptions and improving firefighter health
    
        
    
        
    
        
    
        Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
    
        
    
        
    
        
    
        The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
    
        
    
        
    
        
    
        From hazard mapping to resource deployment, AI is changing the way agencies prepare for major incidents
    
        
    
        
    
        
    
        Fire response begins at the console, and emergency fire dispatchers need a structured protocol to hone their decision-making
    
        
    
        
    
        
    
        Thousands of convenience stores across the U.S. will offer free coffee, drinks or snacks to uniformed first responders on July 24 as part of the 2025 24/7 Day
    
        
    
        
    
        
    
        Next-gen technology that keeps public safety connected to mission-critical tools
    
        
    
        
    
        
    
        As shots rang out during the deadly Canfield Mountain ambush, a Northern Lakes battalion chief’s calm and decisive 911 calls helped guide a complex response
    
        
    
        
    
        
    
        Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
    
        
    
        
    
        
    
        Citing a no-bid response protocol, Springdale firefighters say they were following rules when they didn’t respond, despite being just minutes away
    
        
    
        
    
        
    
        The Baltimore Fire Department will use AI and geofencing to manage 911 calls during Artscape, easing pressure on citywide dispatch
    
        
    
        
    
        
    
        Minnesota Public Safety Dispatcher John Hutchins said access to traffic cameras were one of the best changes during his time on the job
    
        
    
        
    
        
    
        While vacationing in Bermuda, a firefighter and a 911 dispatcher jumped into action to save a priest found unresponsive in shallow water
    
        
    
        
    
        
    
        Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
    
        
    
        
    
        
    
        A failure in the radio alert tone caused a delay in notifying Norwich firefighters, prompting the East Great Plain volunteer department to respond first under the mutual aid agreement
    
        
    
        
    
        
    
        A grant from the Oklahoma Department of Emergency Management will cover half the cost of a new CAD system to help integrate mutual aid for The Village Fire Department
    
        
    
        
    
        
    
        Madison firefighters have been working out of cramped firehouse built in 1923
    
        
    
        
    
        
    
        Communication and command failures were key in fatal Florida fire that killed Loretta Pickard
    
        
    
        
    
        
    
        How AI-driven platforms are revolutionizing public safety messaging and disaster preparedness
    
        
    
        
    
        
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