911 and Dispatch
The Baltimore Fire Department will use AI and geofencing to manage 911 calls during Artscape, easing pressure on citywide dispatch
Minnesota Public Safety Dispatcher John Hutchins said access to traffic cameras were one of the best changes during his time on the job
While vacationing in Bermuda, a firefighter and a 911 dispatcher jumped into action to save a priest found unresponsive in shallow water
A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills
A Charlotte Fire crew, not EMS, was dispatched after police first called for help; once on scene, firefighters called Medic to treat Jovontay Williams, who later died
Rachel Peace’s husband, Gary Peace, died after suffering a heart attack; her lawsuit names 11 defendants
Brian Smith says he raised concerns about addresses being flagged as dangerous for first responders based on potentially erroneous information
The Owensboro city-county 911 facility now transfers some medical calls to an AMR dispatch center
With American Rescue Plan Act money, the city plans to offer $3,000 signing bonuses to 550 new hires
Speaking up about what’s really happening when volunteer departments can’t meet service expectations
Broward citizens now have a video upload through an app, but the new tool would let dispatchers send an invitation link to any cellphone call via text message
James “Jimmy” Scanlon, 38, felt unwell while driving and later died from a heart attack
Broward Fire Rescue Battalion Chief Michael B. Kane: “Testing could not empirically establish that the fire station alerting system worked properly at the time”
Urban search and rescue teams, the U.S. Coast Guard and National Guard troops have been responding to an influx of 911 calls
Reflecting on the importance of preparation, follow-through and endurance
Who among us, in a moment of fatigue and frustration, hasn’t imagined parking the ambulance somewhere the sun doesn’t shine
“For the third time, we told you we are out of service,” an EMT is heard saying on a recording of Baltimore City Fire Department radio traffic
There’s no place for sweeping generalizations during go/no-go decisions on the fireground
“Thank you to the Amazon driver ... Since the homeowner was not at home at the time, she saved the home and the puppies’ lives!” Columbia County Fire Rescue said in a Facebook post
The measure authorizes the purchase of 3,700 handheld radios for every police officer in Delaware County as well as most fire and EMS personnel
The vacant rowhouse where three firefighters were killed in January was damaged in a 2015 fire that left several firefighters injured
City administrators in Miami County are concerned about increased staffing and cost issues in EMS and fire operations
The South Dakota firefighter began performing CPR while his 16-year-old daughter called 911
Polk County Fire Rescue Engineer/EMT Chris Varner’s daughter Paisley called 911, then her dad, to ask how to help the unconscious adult before EMS arrived
988 is designed to make it easier for callers to get services offered via the traditional 10-digit National Suicide Prevention Lifeline, which will still be active
Chief Joe Schrage said 30+ firefighters responded, EMS providers transported 24 people, and the department made trauma counselors available
“I don’t want to take a chance of busting a window on an airplane or hurting an aircraft for this,” a pilot said over radio to a dispatcher
The public shouldn’t have to roll the dice about their emergency services, wondering who’s going to show up
The Sacramento Metropolitan Fire District was called to assist police officers after the man took the baby at knifepoint, and another child called 911
Response times are longer, but interim director Roberto Lujan said calls are being answered in a timely manner and that he can fill the open positions
The Annapolis agreements also include two $3,000 COVID-19 bonuses — one in July and one in 2023
Dayton Fire Department officials say the city’s partnership with Premier Health is achieving its goal, but it is only funded through year’s end
A grocery store assistant manager said she was berated for whispering; the call taker said she is “being attacked for one side of the story”
