911 and Dispatch
Thousands of convenience stores across the U.S. will offer free coffee, drinks or snacks to uniformed first responders on July 24 as part of the 2025 24/7 Day
Next-gen technology that keeps public safety connected to mission-critical tools
As shots rang out during the deadly Canfield Mountain ambush, a Northern Lakes battalion chief’s calm and decisive 911 calls helped guide a complex response
“First responders were sent to the wrong location, or were misinformed about the emergent situation, or were not dispatched,” Helena Moreno said
Lexington officials will review the city’s response to windstorms that knocked out power to thousands, and damaged many homes and businesses
“Public safety is put at risk,” said Ty Wooten, IAED director of government affairs
A new Las Cruces, New Mexico, program aims to better serve community members experiencing mental health emergencies
Despite long holds and dispatcher errors, a spokesperson said that in February, the district has been answering 90% of calls within 15 seconds
A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills
A Charlotte Fire crew, not EMS, was dispatched after police first called for help; once on scene, firefighters called Medic to treat Jovontay Williams, who later died
Rachel Peace’s husband, Gary Peace, died after suffering a heart attack; her lawsuit names 11 defendants
Brian Smith says he raised concerns about addresses being flagged as dangerous for first responders based on potentially erroneous information
The Owensboro city-county 911 facility now transfers some medical calls to an AMR dispatch center
With American Rescue Plan Act money, the city plans to offer $3,000 signing bonuses to 550 new hires
Speaking up about what’s really happening when volunteer departments can’t meet service expectations
Broward citizens now have a video upload through an app, but the new tool would let dispatchers send an invitation link to any cellphone call via text message
James “Jimmy” Scanlon, 38, felt unwell while driving and later died from a heart attack
Broward Fire Rescue Battalion Chief Michael B. Kane: “Testing could not empirically establish that the fire station alerting system worked properly at the time”
Urban search and rescue teams, the U.S. Coast Guard and National Guard troops have been responding to an influx of 911 calls
Reflecting on the importance of preparation, follow-through and endurance
Who among us, in a moment of fatigue and frustration, hasn’t imagined parking the ambulance somewhere the sun doesn’t shine
“For the third time, we told you we are out of service,” an EMT is heard saying on a recording of Baltimore City Fire Department radio traffic
There’s no place for sweeping generalizations during go/no-go decisions on the fireground
“Thank you to the Amazon driver ... Since the homeowner was not at home at the time, she saved the home and the puppies’ lives!” Columbia County Fire Rescue said in a Facebook post
The measure authorizes the purchase of 3,700 handheld radios for every police officer in Delaware County as well as most fire and EMS personnel
The vacant rowhouse where three firefighters were killed in January was damaged in a 2015 fire that left several firefighters injured
City administrators in Miami County are concerned about increased staffing and cost issues in EMS and fire operations
The South Dakota firefighter began performing CPR while his 16-year-old daughter called 911
Polk County Fire Rescue Engineer/EMT Chris Varner’s daughter Paisley called 911, then her dad, to ask how to help the unconscious adult before EMS arrived
988 is designed to make it easier for callers to get services offered via the traditional 10-digit National Suicide Prevention Lifeline, which will still be active
Chief Joe Schrage said 30+ firefighters responded, EMS providers transported 24 people, and the department made trauma counselors available
“I don’t want to take a chance of busting a window on an airplane or hurting an aircraft for this,” a pilot said over radio to a dispatcher
The public shouldn’t have to roll the dice about their emergency services, wondering who’s going to show up
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