911 and Dispatch
Digital tools are helping providers do more with less
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
The research found that a 5-degree jump in the daily average temperature can prompt hundreds of additional calls to 911 over a month
In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community
Kevin and Kim McQuade died of burns suffered in the Waukesha fire, and others were injured
Therapeutic Transportation teams are intended to free up police, EMS providers and firefighters, as well as assist in alleviating hospital overcrowding
John Benning reportedly called 911 five times and told first responders his brother had been poisoned
Here’s how first responders can gain more clarity before arriving at a scene
Including dispatchers in debriefings for major events can help them achieve maximum emotional recovery
With the purchase, the city’s paid and volunteer FDs will all be on the same mobile communications system and able to communicate with mutual-aid units
Reports indicate the city is experiencing a significant uptick of emergency calls amid the latest rise in new cases
After several crews were sent to a house fire, a Kansas City dispatcher told Pumper 19 to “remain in quarters”
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
Seven Allentown supervisors and dispatchers who say they were fired for reporting mismanagement also allege other types of misconduct
2 women were severely injured when their single-engine Cessna Skyhawk crashed in Miramar, Fla.
State grant funding has been awarded to counties statewide and the city of New York for improving communications operability
Allegations of delays, wrong addresses and and wrong responses make up the 55 complains submitted by the Durham Fire Department and EMS about the city’s 911 center
The county came to a $6.9 million agreement with New Mexico Department of Information Technology (DoIT) to join the Statewide Digital Trunked Radio
Portland’s lengthy hold time is far above the national standard and the latest example of problems plaguing the city’s emergency dispatch system
A 911 dispatcher is wanted after she was charged with disconnecting emergency calls without assisting callers
Some city and police leaders have pushed to combine the 911 systems for at least 15 years, according to one 2008 study on consolidation
One resident told a local news station that an ambulance was sent to the wrong address and that a few weeks later, firefighters were sent to her home for a fire that didn’t exist
Fla. counties are launching new ambulances, using fire rescue vehicles to transport patients amidst, high volumes, hospital bypasses
High call volumes and medical transports in Seminole County due to the recent increase in COVID-19 cases has put ambulance availability “below acceptable levels” in recent months
The system, developed by Accenture, is the result of a four-year project to build a modern, reliable platform with expanded features
With EMS short-staffed, overcrowded Brevard County emergency departments are typing up critical personnel waiting to offload patients
The Hamilton Fire Department said the issue has already been remedied and did not cause any disruption or delay of firefighting at the scene
FirstNet
How to make sound decisions about emergency communications systems in an ever-changing field
The nonprofit 9/11 Memorial & Museum reported losing nearly 90% of its operating revenue during the COVID-19 pandemic
“You have reached the 911 center for the city of St. Louis. All operators are busy at this time. Please do not hang up. Your call will be answered in the order received.”
Multiple departments were recognized for saving Sean Watson, a mostly nonverbal child, trapped inside a burning home
Working side-by-side highlights that personal perceptions of others’ job duties can be limited and skewed
Dispatch recordings capture the immediate responses, reactions of several first responders following the catastrophic collapse
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