911 and Dispatch
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
A failure in the radio alert tone caused a delay in notifying Norwich firefighters, prompting the East Great Plain volunteer department to respond first under the mutual aid agreement
A grant from the Oklahoma Department of Emergency Management will cover half the cost of a new CAD system to help integrate mutual aid for The Village Fire Department
How would it really go if the songstress called in an emergency – of a broken heart?
Brett A. Rider assaulted three female dispatchers; Tonawanda Supervisor Joseph Emminger called his on-duty behavior inappropriate and sexually harassing
Our approaches to MCI response and management need to evolve to reflect their increasing complexity and danger
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
Dispatchers will have statewide training and certification, and will be eligible for better benefits and earlier retirement
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
America’s firefighters were better trained and equipped for the future but ever mindful and proud of their past
Naperville Chief Mark Puknatis said the program allows providers to spend extra time working with the individual to address the underlying issues prompting them to call for help
The legislation would provide more medical and mental health benefits for public safety telecommunicators
What’s in a name? From dispatchers to telecommunicators or “headset heroes,” social posts show appreciation for the “first, first responders”
People’s emergency text messages will be automatically translated for dispatchers
In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community
Kevin and Kim McQuade died of burns suffered in the Waukesha fire, and others were injured
Therapeutic Transportation teams are intended to free up police, EMS providers and firefighters, as well as assist in alleviating hospital overcrowding
John Benning reportedly called 911 five times and told first responders his brother had been poisoned
Here’s how first responders can gain more clarity before arriving at a scene
Including dispatchers in debriefings for major events can help them achieve maximum emotional recovery
With the purchase, the city’s paid and volunteer FDs will all be on the same mobile communications system and able to communicate with mutual-aid units
Reports indicate the city is experiencing a significant uptick of emergency calls amid the latest rise in new cases
After several crews were sent to a house fire, a Kansas City dispatcher told Pumper 19 to “remain in quarters”
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
Seven Allentown supervisors and dispatchers who say they were fired for reporting mismanagement also allege other types of misconduct
2 women were severely injured when their single-engine Cessna Skyhawk crashed in Miramar, Fla.
State grant funding has been awarded to counties statewide and the city of New York for improving communications operability
Allegations of delays, wrong addresses and and wrong responses make up the 55 complains submitted by the Durham Fire Department and EMS about the city’s 911 center
The county came to a $6.9 million agreement with New Mexico Department of Information Technology (DoIT) to join the Statewide Digital Trunked Radio
Portland’s lengthy hold time is far above the national standard and the latest example of problems plaguing the city’s emergency dispatch system
A 911 dispatcher is wanted after she was charged with disconnecting emergency calls without assisting callers
Some city and police leaders have pushed to combine the 911 systems for at least 15 years, according to one 2008 study on consolidation
One resident told a local news station that an ambulance was sent to the wrong address and that a few weeks later, firefighters were sent to her home for a fire that didn’t exist
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