911 and Dispatch
Fire response begins at the console, and emergency fire dispatchers need a structured protocol to hone their decision-making
Thousands of convenience stores across the U.S. will offer free coffee, drinks or snacks to uniformed first responders on July 24 as part of the 2025 24/7 Day
Next-gen technology that keeps public safety connected to mission-critical tools
988 is designed to make it easier for callers to get services offered via the traditional 10-digit National Suicide Prevention Lifeline, which will still be active
Chief Joe Schrage said 30+ firefighters responded, EMS providers transported 24 people, and the department made trauma counselors available
“I don’t want to take a chance of busting a window on an airplane or hurting an aircraft for this,” a pilot said over radio to a dispatcher
The public shouldn’t have to roll the dice about their emergency services, wondering who’s going to show up
The Sacramento Metropolitan Fire District was called to assist police officers after the man took the baby at knifepoint, and another child called 911
Response times are longer, but interim director Roberto Lujan said calls are being answered in a timely manner and that he can fill the open positions
The Annapolis agreements also include two $3,000 COVID-19 bonuses — one in July and one in 2023
Dayton Fire Department officials say the city’s partnership with Premier Health is achieving its goal, but it is only funded through year’s end
A grocery store assistant manager said she was berated for whispering; the call taker said she is “being attacked for one side of the story”
How would it really go if the songstress called in an emergency – of a broken heart?
Brett A. Rider assaulted three female dispatchers; Tonawanda Supervisor Joseph Emminger called his on-duty behavior inappropriate and sexually harassing
Our approaches to MCI response and management need to evolve to reflect their increasing complexity and danger
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
Dispatchers will have statewide training and certification, and will be eligible for better benefits and earlier retirement
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
America’s firefighters were better trained and equipped for the future but ever mindful and proud of their past
Naperville Chief Mark Puknatis said the program allows providers to spend extra time working with the individual to address the underlying issues prompting them to call for help
The legislation would provide more medical and mental health benefits for public safety telecommunicators
What’s in a name? From dispatchers to telecommunicators or “headset heroes,” social posts show appreciation for the “first, first responders”
People’s emergency text messages will be automatically translated for dispatchers
In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community
Kevin and Kim McQuade died of burns suffered in the Waukesha fire, and others were injured
Therapeutic Transportation teams are intended to free up police, EMS providers and firefighters, as well as assist in alleviating hospital overcrowding
John Benning reportedly called 911 five times and told first responders his brother had been poisoned
Here’s how first responders can gain more clarity before arriving at a scene
Including dispatchers in debriefings for major events can help them achieve maximum emotional recovery
With the purchase, the city’s paid and volunteer FDs will all be on the same mobile communications system and able to communicate with mutual-aid units
Reports indicate the city is experiencing a significant uptick of emergency calls amid the latest rise in new cases
After several crews were sent to a house fire, a Kansas City dispatcher told Pumper 19 to “remain in quarters”
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
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