911 and Dispatch
A consultant’s review of the fatal fire criticized Sedgwick County’s 911 operations and the Wichita Fire Department’s lack of “self-reflection and accountability”
Firefighters in Daviess County are looking for a permanent solution to transmit signals from dispatch to pagers
![139-SouthSound911_6688_Photo[88].jpg](https://lexipol.brightspotcdn.com/dims4/default/6c65dca/2147483647/strip/true/crop/5760x3240+0+300/resize/1440x810!/format/webp/quality/90/?url=https%3A%2F%2Fk1-prod-lexipol.s3.us-east-2.amazonaws.com%2Fbrightspot%2F62%2F7f%2F5478874442d18a27b7bdb5eb3888%2F139-southsound911-6688-photo88.jpg)
In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
Focused on the effects of the load brought home by telecommunicators, this study outlines perceived changes family members of dispatchers notice during their tenure in the profession
A paramedic and whistleblower called the commissioner’s order a “cover-up” amidst ongoing response time problems
Firefighters and police searched the caller’s apartment complex for 45 minutes, a few hours before he was found dead by his roommate
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
Officials said the woman sustained severe injuries to both hands and all of her fingers
Under a new pilot program, a security division officer will respond to calls about seemingly unconscious people, instead of fire and ambulance personnel
Officials said the response to the crash that killed two young children may have been delayed due to confusion over the pond’s location
Luzerne County signed a contract with Motorola Solutions Inc. to order more than 3,000 radios to replace the old analog system
The guidelines urge early notification of first responders if patients have possible symptoms of the virus
The departments began last week using automatic vehicle locator technology to dispatch first responders based on which vehicles are closest to incidents
Officials said all four fabricated calls prompted a “heavy response” from fire, EMS and law enforcement personnel
Officials are investigating whether incorrect data in the county’s GIS mapping system slowed down the arrival of first responders
The county’s 911 coordinator said the “questionable” reliability of the current system “is a safety risk to our responders”
Fire and police leaders met with dispatch center officials and questioned a recent notice that services would be reduced due to staffing
Progress in 2020 expected for bills still in committee
Federal regulators are setting up the suicide prevention hotline, which will be reachable by dialing 988
LifeCare Alliance receives referrals from fire departments and healthcare providers to assist frequent 911 callers with basic needs
One fire chief said the new system gives wrong directions for about one call per month
The program connects frequent 911 callers with social workers to address unmet needs and prevent repeat calls
The city’s mayor said options include opting out of EMS services or cutting other services unless changes to funding or the county EMS system are made
Students will get hands-on career development experience while providing support to first responders
About 40 residences were evacuated following a 911 call about radiation exposure, but emergency teams found no hazard
Wait times for 911 callers reduced by three-fourths after the city combined its police and fire-EMS communication centers and upgraded technology
The county is inviting residents to sign up and provide information that would be useful to first responders in an emergency
Officials say they are seeing more emergency calls in Spanish and Burmese, and that translation services can interpret up to 150 different languages
“We don’t have an option of operating below a certain level ... we must fill the seat. Our overtime has exploded,” Scott Campbell, director of public safety, said
A consultant recommended strategic planning and hiring more staff to reduce mandatory overtime and improve morale
Police say the 38-year-old Bronx woman averaged 100 false alarms per day that emergency personnel were forced to respond to
The service was expected to launch in early 2018, and delays have put deaf and disabled residents in danger, advocates say
Ira Younger called for help after his grandmother passed out and hit her head on the kitchen floor while making him a snack
MOST POPULAR
- ‘We hit a fire truck!': 911 audio from Fla. fire truck, train crash released
- Saving one of their own: FF-EMT’s close call highlights importance of not ignoring warning signs
- New FCC regulations to improve wireless 911 call routing, emergency response time
- 5 technologies that are changing firefighting
- Pa. closer to 911 texting, has glitches