911 and Dispatch
Snohomish County 911 and Valley Com 911 successfully executed a live 911 call re-routing drill on June 5, confirming the vision that has been four years in the making
It’s up to each of us to do the work and ensure we’re complementing each other’s missions
Reflecting on the impact of the company’s fire service impact, plus a look to the future
One fire chief said the new system gives wrong directions for about one call per month
The program connects frequent 911 callers with social workers to address unmet needs and prevent repeat calls
The city’s mayor said options include opting out of EMS services or cutting other services unless changes to funding or the county EMS system are made
Students will get hands-on career development experience while providing support to first responders
About 40 residences were evacuated following a 911 call about radiation exposure, but emergency teams found no hazard
Wait times for 911 callers reduced by three-fourths after the city combined its police and fire-EMS communication centers and upgraded technology
The county is inviting residents to sign up and provide information that would be useful to first responders in an emergency
Officials say they are seeing more emergency calls in Spanish and Burmese, and that translation services can interpret up to 150 different languages
“We don’t have an option of operating below a certain level ... we must fill the seat. Our overtime has exploded,” Scott Campbell, director of public safety, said
A consultant recommended strategic planning and hiring more staff to reduce mandatory overtime and improve morale
Police say the 38-year-old Bronx woman averaged 100 false alarms per day that emergency personnel were forced to respond to
The service was expected to launch in early 2018, and delays have put deaf and disabled residents in danger, advocates say
Ira Younger called for help after his grandmother passed out and hit her head on the kitchen floor while making him a snack
Rising volumes of false fire, medical and burglary alarms have prompted Columbus fire and police administrators to propose stiffer penalties for repeat offenses
“Due to staffing,” only two of four dispatched units initially responded to retrieve a UNI worker they understood to be inside the campus’ compromised steam system
Officials say 911 responses have not been affected, but the attack has changed the way dispatchers perform their work
The tapes depict stranded riders crying, pleading for help for people with health conditions and in one case a man who had passed out, all when the gondolas broke down Oct. 5
North Dakota received more than $1.47 million in funds to fund the next phase of upgrades to the state’s 22 911 call centers
A woman who witnessed the incident said there was approximately eight to 10 people gathered on each deck when the collapse occurred
The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
Since the county went from four 911 centers to one, costs have increased, staff have unionized and technology is blamed for dispatch delays
Fire Commissioner Adam Thiel’s efforts to align how fire and EMS responses are measured includes “pot of meat” fires, dispatch time
The Phoenix Police Department announced that they would dedicate a new “quiet room” for dispatchers to help them deal with the stress of the job
The current analog-based system would be upgraded to an all-digital radio system
Authorities were searching in vain for Jada Strong before her live stream alerted Facebook to her medical emergency
John Shaw’s 78-second call with United Airlines Flight 93 passenger, Edward Felt, is part of a new book titled “The Only Plane in the Sky: An Oral History of 9/11”
Lumberton officials acknowledged their employees were in the video and called the incident a “serious error in judgment”
Hundreds of supporters of the library took to the streets to oppose a funding change that would take away income tax revenue from libraries and transportation agencies
Texas lawmakers passed a bill changing the definition of a first responder to include operator or emergency services dispatcher
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