911 and Dispatch
A $97K upgrade will notify only the Hattiesburg fire stations needed, cutting overnight disruptions and improving firefighter health
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
County officials said they weren’t willing to risk potential penalties for violating the required non-disclosure agreement
Pioneer Hose Company #1 Assistant Fire Chief Robert Zerman may have contracted the virus while responding to a medical call last month, officials said
Putnam County 911 Dispatcher and former Lake Carmel Fire Chief Robert Shannon II, 49, died after becoming ill during a shift at the 911 center
The Santa Fe Fire Department has adjusted its protocols in an effort to keep its personnel safe during the COVID-19 crisis
The “thin gold line” banners were installed in observance of National Public Safety Telecommunicators Week
The program brings together a broad network of partners to provide better care for 911 users and reduce patient transport to ERs
Two options include work-from-home dispatchers and using data to drive staffing decisions
First responders will also be provided a daily list of addresses of people who have tested positive for COVID-19
The fire department report said first responders scrambled to find the collapsed runner on a crowded bridge without adequate maps or information
Union leaders said the COVID-19 crisis has driven 911 calls up by 40% while staff is decreasing as department members test positive
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
Police in an Oregon city took to social media to recommend several toilet paper alternatives for residents
After at least six pagers failed to alert firefighters to a three-alarm blaze last month, the chief pushed for upgrades to communications systems
In Orange County, Fla., if a person calls 911 with complaints of key symptoms, it will trigger a new initial response focused on coronavirus infections
A committee formed after local firefighters and residents expressed frustrations over EMS response times and service
The department is addressing the call demand vs. resources disparity through programs focused on managing low-acuity calls and frequent system users
Fire officials say the fees would hopefully deter facilities from relying too heavily on emergency services
The fire department said they believed an ambulance had already been sent, but it was sent to the wrong location
Lawmakers have proposed a bill that will prevent the FCC from auctioning off the band of spectrum used by first responders across the country
The move angered EMS union leaders who say EMTs and paramedics in the city continue to be deprioritized
Focused on the effects of the load brought home by telecommunicators, this study outlines perceived changes family members of dispatchers notice during their tenure in the profession
A paramedic and whistleblower called the commissioner’s order a “cover-up” amidst ongoing response time problems
Firefighters and police searched the caller’s apartment complex for 45 minutes, a few hours before he was found dead by his roommate
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
Officials said the woman sustained severe injuries to both hands and all of her fingers
Under a new pilot program, a security division officer will respond to calls about seemingly unconscious people, instead of fire and ambulance personnel
Officials said the response to the crash that killed two young children may have been delayed due to confusion over the pond’s location
Luzerne County signed a contract with Motorola Solutions Inc. to order more than 3,000 radios to replace the old analog system
The guidelines urge early notification of first responders if patients have possible symptoms of the virus
The departments began last week using automatic vehicle locator technology to dispatch first responders based on which vehicles are closest to incidents
MOST POPULAR
- AI moves into overworked 911 centers
- 6 helpful resources to celebrate dispatchers during National Public Safety Telecommunicators Week
- 7 ways Enhanced CAD Relay makes dispatch more effective
- ‘We hit a fire truck!': 911 audio from Fla. fire truck, train crash released
- Saving one of their own: FF-EMT’s close call highlights importance of not ignoring warning signs